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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Technical Support and Network Operations, with a strong focus on monitoring systems, resolving incidents, and optimizing network performance. Proficient in Linux environments and relational databases, with effective communication and problem-solving skills.
Highest-signal resume keywords
Technical Support ExperienceLinux ProficiencyRDBMS KnowledgeMonitoring Tools ExperienceNetwork Systems Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportNetwork Operations CenterLinuxRDBMSRelational DatabasesApplication ServersWeb ServersVMwareMonitoring ToolsCase Management Tools
Soft Skills
Communication SkillsProblem-Solving SkillsOrganizational SkillsAttention to DetailProactiveness
Industry Keywords
System MonitoringIncident ManagementNetwork Performance Optimization24/7 Shift AvailabilityCollaboration
Tech Stack
Tools & technologiesLinuxRDBMSVMware
About the role
Key responsibilities & impact- Monitor system, network, application, and service alerts during rotating 24/7 shifts
- Provide first-level technical support
- Verify alerts, determine causes, and resolve or escalate issues
- Record incidents and alerts in the incident log with problem descriptions, resolutions, and activities performed
- Perform system health checks and quality checks
- Liaise between support groups during system outages
- Work with third-party vendors and service providers to remediate outage issues
- Monitor, supervise, and maintain system and network elements
- Make decisions and adjustments to optimize network performance and organizational productivity
- Use case management and monitoring tools
Requirements
What you’ll need- Availability to work a rotating schedule on 24/7 shifts
- 2 years' experience in Technical Support/Network Operations Center
- Good skills in network systems
- Good knowledge of Linux and RDBMS
- Good monitoring and analytical skills
- Good written and verbal communication skills
- Hands-on experience with relational databases, application servers, web servers, VMware, and Linux environments
- Experience with case management tools and monitoring tools
- Ability to multitask, collaborate, prioritize, and handle multiple clients and team members
- Excellent judgment, organizational, problem-solving, and attention-to-detail skills
- Pro-activeness, accountability, results orientation, flexibility, adaptability, and eagerness to learn
Benefits
Comp & perks- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- Comprehensive private healthcare insurance
- All the tech gear you need to work smart
- Multicultural working environment
- Continuous training and access to online training platforms
- CSR activities and festive events
- Comfortable open space restaurant with varied meal options every day
- Wellbeing activities, including free on-site yoga classes and access to a squash court