Customer Support Specialist

OptiMantra

. Address OptiMantra customer support cases by phone, email, and video call, including clinical workflow, practice management, integration connectivity, payment processing, and basic technical issues .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support within healthcare settings, focusing on EMR and practice management platforms. Proficient in problem-solving, process improvement, and technology utilization to enhance customer experience.

Highest-signal resume keywords

Customer SupportEMR ExperienceProblem-Solving SkillsProcess ImprovementTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database TechnologiesExcelScheduling ToolsPractice ManagementClinical Workflow

Soft Skills

Customer-Service MindsetWillingness to Learn

Tools & Technologies

OptiMantraVideo Call Software

Industry Keywords

HealthcareEMRClinical SettingPractice Management Platform

About the role

Key responsibilities & impact

Address OptiMantra customer support cases by phone, email, and video call, including clinical workflow, practice management, integration connectivity, payment processing, and basic technical issues
Support testing of pre-release or recently released features
Prepare customer-facing knowledge base reference articles and videos
Support customer trainings and documentation as a subject matter expert in your focus area

Requirements

What you’ll need

Excellent problem-solving and troubleshooting skills and a willingness to challenge yourself and learn what you don’t already know
A process improvement and customer-service mindset
Strong comfort with technology including knowledge of scheduling tools, Excel, or any database technologies
Healthcare experience strongly preferred, specifically direct users of an EMR or practice management platform in a clinical setting
Nice to have: EMR master administrator experience or back-end medical office experience

Benefits

Comp & perks

Competitive compensation based on experience
Paid Time Off and company holidays
Comprehensive health, dental and vision benefits
Short-term and long-term disability Insurance
401k plan with matching company contribution
Real ownership and impact in a fast-growing health tech company