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Optimus Health Care

IT Help Desk Support – Health Care

Optimus Health Care

. Provide first-line response for users requiring assistance with information technology issues and problems .

Posted 9/24/2026full-timeBridgeport • Connecticut • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-line IT support, troubleshooting Windows 11 and Microsoft 365 applications, and maintaining network infrastructure across multiple sites. Strong communication and training skills are essential for effective user support and collaboration with higher-level technical teams.

Highest-signal resume keywords
Windows 11 SupportMicrosoft 365 ApplicationsPC Support ExperienceNetwork Infrastructure MaintenanceTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Windows 11 Operating SystemMicrosoft Office 365Antivirus ProgramsNetwork TechnologiesPC Laptop Hardware BuildsTroubleshooting TechniquesHelpdesk Management SystemsRemote Desktop ServicesDesk-Side SupportIT Security Programs
Soft Skills
Excellent Communication SkillsUser TrainingCollaboration
Tools & Technologies
TeamViewerHelpdesk Management Systems
Certifications & Qualifications
IT Certifications
Industry Keywords
Technical AssistanceEnd-User SupportNetwork SecuritySystem IntegrityIT Support

About the role

Key responsibilities & impact
  • Provide first-line response for users requiring assistance with information technology issues and problems
  • Respond to technical assistance requests by phone, email, and/or helpdesk management system
  • Escalate involved problems to Level 2 and Level 3 support teams
  • Use troubleshooting techniques and knowledge bases to diagnose and resolve end-user issues
  • Configure, upgrade, and support Windows 11 client operating systems and Microsoft 365 applications
  • Use remote desktop services such as TeamViewer
  • Support and train end users
  • Collaborate with Level 2 and 3 Support/Engineering on server and network service issues
  • Provide IT support across multiple offices
  • Maintain network infrastructure across 15+ sites and related system security, integrity, and reliability
  • Perform other related duties as required

Requirements

What you’ll need
  • Associate degree or equivalent required in IT, Computer Science, or related field
  • Certifications are a plus
  • Minimum of 1 to 3 years' experience in PC support
  • One to Three (3) years minimum technical experience in similar role
  • General hands-on knowledge of Microsoft Office 365, including Outlook, Word, Excel, and PowerPoint
  • Strong hands-on knowledge of Windows 11 operating systems
  • Knowledge of antivirus and IT security programs
  • Working knowledge of network technologies, relevant software, hardware, and other equipment
  • Excellent working knowledge of PC laptop hardware builds
  • Experience of desk-side support
  • Good general networking skills
  • Excellent communication skills
  • Travel between various locations is required
  • After-hours on-call rotation support is required

Benefits

Comp & perks
  • Excellent health & welfare benefit options
  • Competitive Compensation
  • Fun, fast-paced working environment
  • Equal employment opportunities