Optimus Health Care

IT Support

• Provide first-line response for users requiring assistance with information technology issues and problems
• Respond to technical assistance requests by phone, email, and/or helpdesk management system
• Escalate involved problems to Level 2 and Level 3 support teams
• Use troubleshooting techniques and knowledge bases to diagnose and resolve end-user issues
• Configure, upgrade, and support Windows 11 client operating systems and Microsoft 365 applications
• Use remote desktop services such as TeamViewer
• Support and train end users
• Collaborate with Level 2 and 3 Support/Engineering on server and network service issues
• Provide IT support across multiple offices
• Maintain network infrastructure across 15+ sites and related system security, integrity, and reliability
• Perform other related duties as required

IT Help Desk Support – Health Care