Customer Service Specialist, Facebook Community Manager

OptiNizers

. Respond to customer emails, social media chats, and direct messages promptly and professionally .

Posted 11/3/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, particularly within e-commerce environments, with strong skills in managing customer accounts and moderating online communities. Proficient in maintaining organized records and enhancing customer engagement through effective communication and problem resolution.

Highest-signal resume keywords

Customer Service ExperienceE-Commerce KnowledgeCommunity ModerationExcellent Written CommunicationAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementOrder ProcessingSubscription ManagementComplaint ResolutionData Organization

Soft Skills

EmpathyIndependenceMultitaskingPositive Engagement

Tools & Technologies

ShopifyRechargeGorgiasZendeskMeta Business Suite

Industry Keywords

E-CommerceOnline BrandCustomer SupportSubscription ServicesSocial Media Management

About the role

Key responsibilities & impact

Respond to customer emails, social media chats, and direct messages promptly and professionally
Answer questions about products, orders, shipping, and returns
Handle complaints and escalations with empathy and find resolutions
Maintain fast response times and a consistent brand voice across channels
Process subscription sign-ups, pauses, skips, changes, and cancellations
Update customer account details, including addresses, payment issues, and order changes
Process refunds, replacements, and billing adjustments accurately
Keep customer records organized and up to date
Monitor and respond to comments, posts, and messages in the brand’s Facebook community
Encourage member engagement and keep discussions positive and on-brand
Moderate the community by removing spam and handling negative comments professionally
Share recurring customer feedback and questions with the team
Track common customer issues, inquiries, and trends
Flag recurring product, order, or shipping problems to the team
Help improve support templates, FAQs, and internal processes

Requirements

What you’ll need

Previous experience in customer service or customer support, preferably for an e-commerce or online brand
Experience managing customer accounts, orders, or subscriptions
Experience managing or moderating a Facebook group or online community
Excellent written English communication skills
Strong attention to detail and organization
Ability to work independently and manage multiple conversations at once
Availability to work full-time, 6 days a week
Experience with e-commerce, subscription, or product-based brands preferred
Familiarity with helpdesk or subscription tools such as Shopify, Recharge, Gorgias, or Zendesk preferred
Comfort using Meta Business Suite preferred

Benefits

Comp & perks

Fully remote role
High level of autonomy and ownership
Collaborative support for a growing product brand
Potential for long-term growth as the business expands