Director, Chronic Practice Liaison

Option Care Health

. Develop and execute the national Chronic Practice Liaison strategy aligned with enterprise growth objectives .

Posted 10/6/2026full-timeRemote • Illinois • United StatesLead💰 $126,506 - $210,858 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving referral growth and provider engagement within the healthcare sector, leveraging strong financial and operational acumen to optimize account ownership and market penetration strategies. Proven ability to lead cross-functional teams and implement data-driven insights for continuous improvement in patient and provider experiences.

Highest-signal resume keywords

Healthcare Commercial LeadershipReferral Growth StrategyCross-Functional Initiative ManagementProvider Engagement ProgramsChronic Therapy Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business PlanningData AnalysisPerformance Metrics EstablishmentKPI MonitoringReferral Conversion OptimizationMarket Penetration StrategyPatient Journey ImprovementTeam DevelopmentOperational Strategy ImplementationFinancial Acumen

Soft Skills

CollaborationAccountabilityCustomer ServiceCoachingLeadership

Tools & Technologies

Performance DashboardsForecasting ToolsPatient Management SystemsReferral Management Software

Industry Keywords

Specialty PharmacyInfusion TherapyBiotechPharmaceuticalProvider-Facing ExperienceChronic TherapiesReimbursement KnowledgePayer AccessPrior AuthorizationsHealthcare Environment

About the role

Key responsibilities & impact

Develop and execute the national Chronic Practice Liaison strategy aligned with enterprise growth objectives
Identify and prioritize high-value referral sources, strategic accounts, and growth opportunities
Drive referral volume, patient starts, revenue, and gross profit growth across targeted chronic therapies
Partner with Specialty Sales, Area Sales Directors, and Regional Vice Presidents to optimize account ownership and growth plans
Establish market penetration strategies for health systems, IDNs, academic medical centers, physician groups, and specialty practices
Build executive-level relationships with key referral sources and strategic provider accounts
Serve as the escalation point for complex provider concerns and access barriers
Develop provider engagement programs that strengthen loyalty and increase referral utilization
Ensure consistent execution of account planning, provider business reviews, and growth initiatives across markets
Lead initiatives to improve referral acceptance, conversion rates, and patient starts
Partner with Intake, Patient Liaisons, Pharmacy Operations, and Revenue Cycle teams to reduce friction throughout the patient journey
Analyze referral leakage and implement corrective action plans
Drive improvements in turnaround times, authorization performance, and time-to-treatment metrics
Recruit, develop, and retain a high-performing CPL team
Create performance standards, coaching strategies, and individualized development plans
Foster a culture of accountability, collaboration, customer service, and continuous improvement
Establish clear productivity expectations and performance metrics
Collaborate with Operations, Clinical Services, Pharmacy, Nursing, Finance, Analytics, and Technology teams
Translate field insights into operational and strategic improvements
Participate in annual operating planning and forecasting processes
Support implementation of technology and workflow enhancements that improve provider and patient experiences
Establish KPIs and performance dashboards
Monitor referral trends, conversion performance, account growth, provider risk indicators, and patient progression metrics
Utilize data-driven insights to guide resource allocation and territory optimization
Deliver regular business reviews to executive leadership
Accountable for referral volume growth, patient starts growth, net revenue growth, gross profit growth, market share expansion, referral conversion rate, no-go rate reduction, time-to-treatment, prior authorization success rate, order completion rate, provider retention, strategic account growth, provider satisfaction, health system penetration, employee engagement, team retention, productivity per CPL, and succession bench strength

Requirements

What you’ll need

Bachelor's Degree required; Master's Degree preferred
10+ years of healthcare, specialty pharmacy, infusion, biotech, pharmaceutical, or provider-facing commercial leadership experience
5+ years leading national or regional field teams
Demonstrated success driving referral growth and provider engagement
Strong financial, operational, and business planning acumen
Experience managing complex cross-functional initiatives
Proven ability to lead in a matrixed healthcare environment
Preferred: Experience in specialty pharmacy, home infusion, ambulatory infusion center, or buy-and-bill environments
Preferred: Experience with chronic therapies such as Immunoglobulin (IG), Neurology, Rheumatology, Gastroenterology, and rare and orphan therapies
Preferred: Knowledge of reimbursement, payer access, prior authorizations, and specialty pharmacy operations

Benefits

Comp & perks

Medical, Dental, & Vision Insurance
Paid Time off
Bonding Time Off
401K Retirement Savings Plan with Company Match
HSA Company Match
Flexible Spending Accounts
Tuition Reimbursement
myFlexPay
Family Support
Mental Health Services
Company Paid Life Insurance
Award/Recognition Programs