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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling and coordination, ensuring effective communication with patients and clinicians while maintaining confidentiality. Proficient in office administration and customer service within a healthcare setting.
Highest-signal resume keywords
Patient SchedulingOffice AdministrationCustomer ServiceMicrosoft WordMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Scheduling ExperienceClerk FunctionsReport GenerationElectronic Scheduling PlatformGeneral Office Administration
Soft Skills
Verbal CommunicationWritten CommunicationProblem SolvingInterpersonal Skills
Industry Keywords
Home HealthcarePatient Care CoordinationStaffing ManagementQuality StandardsPatient Confidentiality
About the role
Key responsibilities & impact- Ensure appropriate staffing is arranged for all patient care
- Coordinate, monitor, and schedule patient care across all clinical areas
- Contact patients and clinicians to schedule and confirm deliveries and visits
- Interpret physician’s orders and schedule according to orders
- Complete tasks and run reports in required platforms
- Coordinate scheduling needs with staffing availability
- Ensure management is aware of staffing needs and requirements
- Facilitate patient complaints or issues to the appropriate department
- Perform clerk functions in addition to scheduling functions in the absence of a clerk
- Safeguard the confidentiality of patient and proprietary Option Care information
- Accept other responsibilities and duties as assigned
- Work closely with pharmacy, nursing, and warehouse teams to determine scheduling needs and availability
Requirements
What you’ll need- High School diploma or equivalent
- At least 1 year of previous scheduling experience
- At minimum, 1 year of experience in a general office administration setting or a similar fast paced environment(s)
- Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports) to various audiences
- Basic level skill in Microsoft Word 2003 or later
- Basic level skill in Microsoft Excel 2003 or later
- Experience providing customer service to internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction
- Previous home healthcare experience preferred
- Familiar with electronic scheduling platform preferred
- 2 years of experience in a general office administration setting or similar fast paced environment(s) preferred
Benefits
Comp & perks- Medical, Dental, & Vision Insurance
- Paid Time off
- Bonding Time Off
- 401K Retirement Savings Plan with Company Match
- HSA Company Match
- Flexible Spending Accounts
- Tuition Reimbursement
- myFlexPay
- Family Support
- Mental Health Services
- Company Paid Life Insurance
- Award/Recognition Programs