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Regional Director, Operations
Option Care Health. Oversee operational performance of all assigned Care Management Centers, ensuring efficient, effective, and high-quality delivery of services and patient care.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational management, financial performance optimization, and compliance with healthcare regulations. Proven ability to lead and develop high-performing teams while ensuring patient safety and satisfaction.
Highest-signal resume keywords
Operational Performance ManagementP&L ManagementTeam Leadership and DevelopmentRegulatory ComplianceCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget DevelopmentPerformance Improvement InitiativesSupply Chain OptimizationPatient RegistrationComplex Problem Resolution
Soft Skills
Team BuildingEngagement and RetentionCommunication Skills
Tools & Technologies
Office Suite (Word, Excel, PowerPoint)
Certifications & Qualifications
RN LicensureRPh LicensureMaster’s Degree in Healthcare or Business Administration
Industry Keywords
Home Health CareInfusion ServicesAccreditation StandardsPatient SafetyMarket Development
About the role
Key responsibilities & impact- Oversee operational performance of all assigned Care Management Centers, ensuring efficient, effective, and high-quality delivery of services and patient care.
- Ensure patient safety and satisfaction across pharmacy dispensing operations and nursing, including error proofing for pick, pack, and ship operations.
- Partner with the Regional Director, Sales to drive market development and execute market-based sales strategy.
- Drive financial performance through supply chain and inventory optimization, managing controllable expenses, reducing bad debt, and ensuring accurate patient registration and onboarding.
- Ensure compliance with local and federal regulations, accreditation standards, and corporate policies.
- Build a cohesive, service-oriented team through recruitment, training, development, engagement, and retention.
- Manage multiple Care Management Centers with 12 or more combined Pharmacy Teams and combined revenue over $100 million.
- Model leader behaviors supporting Option Care Health’s purpose, mission, and values.
- Safeguard confidential patient and proprietary Option Care Health data.
- Coordinate accreditation performance improvement activities, including developing, implementing, participating in, and reporting on performance improvement initiatives and outcomes.
- Supervise personnel, including hiring, promotions, pay increases, scheduling, performance reviews, and discipline.
Requirements
What you’ll need- Bachelor’s Degree and 8 years of experience in a position leading operations.
- At least 3 years of experience managing a P&L including budget development.
- At least 5 years of experience directly managing people including hiring, developing, motivating, and directing people as they work; experience in leading team efforts within highly matrixed organizations.
- Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience evaluating information to determine compliance with standards, laws, and regulations.
- Basic level skill in Office Suite (Word, Excel, PowerPoint).
- Willing to travel at least 25% of the time for business purposes (within state and out of state).
- Master’s Degree in Healthcare of Business Administration.
- Experience leading multi-site sales and/or operations in Home Health Care or Infusion.
- RN or RPh licensure.
Benefits
Comp & perks- Medical, Dental, & Vision Insurance
- Paid Time off
- Bonding Time Off
- 401K Retirement Savings Plan with Company Match
- HSA Company Match
- Flexible Spending Accounts
- Tuition Reimbursement
- myFlexPay
- Family Support
- Mental Health Services
- Company Paid Life Insurance
- Award/Recognition Programs