Client Success Manager

Optiv

. Support clients within the Managed Security Solutions (MSS) business unit .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cyber Security and Client Relationship Management, with a strong ability to articulate technical concepts to diverse audiences. Proficient in managing client satisfaction through KPIs and operational execution in Managed Security Solutions.

Highest-signal resume keywords

CompTIA Security+ CertificationKnowledge of SIEM ToolsExperience with Cyber Threat Actor TechniquesStrong Presentation SkillsClient Relationship Management Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cyber SecurityClient Satisfaction MeasurementTechnical SupportOperational ExecutionKPI DevelopmentCyber Threat AnalysisNetwork TechnologiesSecurity Tools KnowledgeProcess OrientationAttention to Detail

Soft Skills

Strong Verbal CommunicationOrganizational SkillsProblem-Solving SkillsInitiativeRelationship Building

Tools & Technologies

SalesforceServiceNowSplunkLogRhythmQRadar

Certifications & Qualifications

CompTIA Security+ Certification

Industry Keywords

Managed Security SolutionsMITRE Attack FrameworkClient Success PracticesCyber Security SolutionsC-Suite Engagement

Tech Stack

Tools & technologies

Cyber SecurityServiceNowSplunk

About the role

Key responsibilities & impact

Support clients within the Managed Security Solutions (MSS) business unit
Articulate complex technical outcomes clearly to technical and non-technical clients based on the audience
Onboard new clients and explain expected and non-expected outcomes for requested services
Own, develop, and support key process indicators to understand client satisfaction
Measure client satisfaction KPIs repetitively
Work across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions addressing tactical and systemic client satisfaction issues
Brief new clients on operational execution and expected outcomes
Conduct technical/tactical discussions about operational activities related to cyber threat actor operations
Provide technical and product support for managed services
Provide client product knowledge and support to encourage renewals

Requirements

What you’ll need

Four-year degree in Cyber Security, Computer Science, Information Systems or related degree preferred
CompTIA Security+ Certification or equivalent cyber security certification Upon Hire preferred
Security+, or equivalent cyber security certification
Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc.)
Knowledgeable of MITRE Attack Framework
Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures
Strong presentation and verbal communication skills
A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills
Must possess a high degree of initiative, motivation, and problem-solving skills
Ability to translate complex technical concepts into business risk and desired outcomes
Experience with cyber threat actor techniques, tactics, and procedures
Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow
Experience working with C-Suite executives, VPs or Directors
Ability to build and nurture trusted relationships with clients and internally
US-only eligibility

Benefits

Comp & perks

A company committed to its inclusive value through its Employee Resource Groups
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities through “Optiv Chips In”
The ability and technology necessary to productively work remotely/from home (where applicable)