Optiv

Account Manager

• Sell Optiv security services and security technology solutions to strategic accounts
• Own and coordinate all aspects of the sales cycle within assigned accounts
• Lead cross-functional teams to build and execute multi-year strategic account management plans
• Build trusted relationships with client executives
• Develop account plans based on client business, technology, and cybersecurity goals
• Build a sales pipeline ideally four times assigned targets and achieve or exceed gross margin targets
• Manage current and multi-quarter forecasts with accuracy and integrity
• Execute sales processes aligned with Force Management principles, including MEDDICC and Command of the Message
• Communicate Optiv’s value proposition for security services and technology capabilities
• Build relationships with technology partners to generate leads and sales opportunities
• Coordinate communications among clients, technology partners, and Optiv teams
• Maintain effective internal communications regarding opportunities, requirements, and client satisfaction
• Meet top clients early in the year to document goals and expectations, then review progress quarterly

Account Manager – Cybersecurity

Security Engineer

• Drive pipeline generation of AI-related services and technology business to meet or exceed quota objectives
• Follow Optiv standardized sales operating processes
• Maintain knowledge of clients’ security environments, business operations, security needs, and risk appetite
• Identify AI-related security concerns and applications of AI security tools, aligning them with Optiv’s strategic solutions
• Identify cross-sell and upsell opportunities across clients and partner relationships
• Qualify, lead, and partner with internal colleagues on scope, proposal management, and deal closure
• Participate in sales opportunities across Optiv’s portfolio involving AI products, services, and advisement
• Articulate how Optiv’s AI technology and services portfolio meets client stakeholders’ needs at an executive level
• Monitor industry trends and the AI landscape to provide thought leadership, support, analysis, and guidance
• Collaborate with service delivery to develop consistent AI domain-specialty materials
• Maintain advisory relationships with client stakeholders alongside sales partners
• Maintain working relationships with relevant Optiv technology partners
• Align client AI expectations with Optiv’s solution portfolio to support implementation, delivery excellence, and client satisfaction
• Identify emerging AI technologies and products for internal enablement and client exposure
• Promote Optiv’s portfolio and security awareness through speaking events, partner events, industry articles, and social media
• Build a reputation as a trusted advisor across clients, partners, peers, and the cybersecurity community
• Share client feedback with internal teams to support continuous improvement
• Participate in account planning, forecasting, and pipeline management for AI growth
• Manage and prioritize proposal processes, including business proposals, contracts, and RFI/RFP responses
• Pursue ongoing technical, soft-skill, and security-specific development through education, certification, and other avenues
• Use expert sales techniques to build connections, facilitate meetings, understand client needs, overcome objections, position solutions, and finalize sales

Senior Cybersecurity Advisor – AI

ServiceNow

• Administer, configure, maintain, and support the ServiceNow platform and core ITSM capabilities
• Manage users, groups, roles, access, forms, fields, notifications, catalog items, and standard workflows
• Support Incident, Request, Problem, Change, Knowledge, and Service Catalog processes
• Troubleshoot platform and configuration issues and partner with technical teams on complex problems or integrations
• Configure forms, tables, fields, UI policies, business rules, workflows, Flow Designer, notifications, reports, and dashboards
• Support platform upgrades, patches, testing, reporting, dashboards, and routine platform health activities
• Support and administer emerging ServiceNow AI capabilities, including Now Assist, Virtual Agent/chatbot functionality, and AI-driven automation
• Identify opportunities to improve self-service, automate manual processes, and enhance the user experience
• Maintain platform documentation and follow security, change, and governance standards
• Perform other duties as assigned
• Comply with all policies and standards

IT ServiceNow Administrator

• Sell Optiv security services and security technology solutions to strategic accounts in the New England area
• Own and coordinate all aspects of the sales cycle within assigned accounts
• Lead cross-functional teams to build and execute multi-year strategic account management plans
• Meet with top clients to understand and document business, technology, and security goals and expectations
• Review goals, expectations, and progress with top clients quarterly, engaging Optiv leadership and resources as necessary
• Build trusted, effective, and productive relationships with client executives
• Build sales pipelines and achieve or exceed assigned gross margin targets
• Manage current and multi-quarter forecasts with accuracy, currency, and integrity
• Execute sales processes aligned with Force Management principles, including MEDDICC and Command of the Message
• Communicate Optiv’s value proposition for security services and technology expertise
• Build relationships with technology partners to gain and share leads and maximize sales opportunities
• Coordinate communications among clients, technology partners, and Optiv technical, sales, and client operations teams
• Maintain effective internal communications regarding opportunities, requirements, and client satisfaction

Senior Account Manager - Cybersecurity

Director

• Hire and allocate resources
• Conduct employee reviews and evaluations
• Participate in strategic deals
• Support team members to grow the regional business
• Act as a player-coach, working with team members to solve complex problems
• Coordinate corporate and external resources when required
• Guide the Solutions Architecture team on sales strategies and approaches to solving specific problems
• Participate in quarterly and annual strategic planning with the Sales Management team
• Create a local sales plan that drives revenue
• Communicate sales plans to regional employees
• Identify resources needed to support the sales strategy and develop a proposed budget for Senior Management review
• Keep Senior Management informed of key issues and changes affecting expected business results
• Select, develop, and evaluate personnel to meet departmental goals
• Provide guidance on strategic, program, and project initiatives
• Meet quarterly and annual quota objectives with the Sales organization
• Develop account plans with the Sales organization
• Manage and prioritize sales opportunities
• Obtain top-tier vendor and industry-related certifications

Director, Client Solutions

Controller

• Direct and oversee all accounting, finance, and related functions
• Build and develop accounting policies and procedures
• Oversee the month-end close process, including reconciliations, fluctuation analysis, and accounting issue research
• Coordinate, analyze, and report financial performance to management
• Oversee payments of all accounts
• Monitor working capital and funding balances
• Recommend financial and operating performance benchmarks
• Monitor and analyze monthly operating results against budget
• Manage preparation of financial statements and notes
• Manage external auditors
• Represent finance in new system identification and implementation and existing system upgrades
• Prepare financial analysis for contract negotiations and investment decisions
• Ensure compliance with applicable regulations and principles
• Lead and manage the Federal Finance and Accounting team
• Report to the Optiv + ClearShark President, with indirect reporting to Optiv Finance leadership

Controller – Federal

General

• Review and validate incoming sales orders against customer purchase orders, OEM/Distributor cost quotes, and applicable contract terms and conditions
• Ensure orders comply with relevant FAR/DFARS clauses and contract-specific requirements prior to activation
• Perform quality assurance checks on pricing, part numbers, quantities, and contract references
• Activate validated sales orders according to established sales operations procedures
• Partner with Sales and Inside Sales teams to identify, research, and reconcile order discrepancies
• Serve as a point of contact for order-related questions and escalate complex issues as needed
• Track order fulfillment status after purchase orders are submitted to distributors/OEMs
• Ensure customers receive proof of delivery/shipment, license keys, and other deliverables
• Upload and maintain proof of delivery and related documentation in Salesforce
• Help maintain current, streamlined, and consistently followed SOPs and order management processes
• Recommend improvements to order accuracy, cycle time, and compliance
• Provide after-hours support during peak periods, including end of month, end of quarter, and federal fiscal year end

Order Management Specialist

Full-stack Engineer

• Help lead the Splunk team by prioritizing client work requests, projects, and service tasks
• Define processes and procedures for internal projects with Management, Service Delivery, and Principal Engineers
• Analyze and identify improvements to existing processes, procedures, and documentation
• Assist in team development by defining strategies and responsibilities
• Develop internal training methods for Managed Services and clients
• Act as an escalation point for Junior SIEM Engineers and provide guidance and mentorship
• Assist with client activation and onboarding
• Explain and demonstrate SIEM products to technical and relatively non-technical personnel
• Provide remote consulting services through interactive client sessions for implementation of multiple product vendors and technologies
• Implement and configure SIEM software and appliance-based products in Enterprise and Government environments
• Develop, deploy, and tune SIEM content and reporting
• Interact appropriately and professionally with customers and partners
• Perform knowledge transfers and train clients on security and system configuration
• Review team members’ work to confirm it meets Optiv’s quality standards
• Provide shift-based 24/7 support as required; no direct reports

Senior Engineer – Splunk

Customer Success Manager

• Lead and inspire the client success team
• Manage the overall Cyber Operations client life cycle
• Ensure client expectations are set, understood, agreed upon and met
• Build and improve integration processes to improve service efficiency, effectiveness and client satisfaction
• Drive responsiveness to clients across the Cyber Operations organization
• Monitor service delivery for contractual compliance
• Provide input to and help deliver transition plans from a customer deliverable perspective
• Recommend contract changes to improve service, increase revenue and customer satisfaction
• Serve as a customer point of contact for service levels, escalations and issues
• Communicate business processes and workflows in layperson's terms
• Develop service action plans based on root cause analysis, trends and customer input
• Communicate service interruptions, root cause analyses, action plans, and capacity/performance trends
• Provide timely, accurate and relevant internal and external reporting
• Provide account-specific information to service suppliers
• Ensure day-to-day service operations communications reach appropriate customer staff
• Deliver cost-effective, standard customer measurements aligned with contracted commitments
• Coordinate actions between clients and service delivery departments
• Mentor, develop and evaluate employee performance
• Help develop and continuously improve Cyber Operations services
• Perform other assigned duties and comply with policies and standards