IT ServiceNow Administrator

Optiv

. Administer, configure, maintain, and support the ServiceNow platform and core ITSM capabilities .

Posted 9/29/2026full-timeRemote • Kansas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and configuring the ServiceNow platform, with a strong focus on ITSM capabilities, troubleshooting, and enhancing user experience through automation. Proficient in managing workflows, reports, and platform documentation while adhering to security and governance standards.

Highest-signal resume keywords

ServiceNow AdministrationITSM ConfigurationTroubleshooting SkillsServiceNow ScriptingITIL Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Platform ManagementWorkflow ConfigurationIncident ManagementChange ManagementProblem ManagementKnowledge ManagementService Catalog ManagementFlow DesignerReportingDashboard Creation

Soft Skills

Analytical SkillsOrganizational SkillsCommunication SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

ServiceNowNow AssistVirtual AgentChatbot FunctionalityAPIs

Industry Keywords

IT Service ManagementGovernance StandardsSelf-Service ImprovementUser Experience EnhancementPlatform Health Activities

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Administer, configure, maintain, and support the ServiceNow platform and core ITSM capabilities
Manage users, groups, roles, access, forms, fields, notifications, catalog items, and standard workflows
Support Incident, Request, Problem, Change, Knowledge, and Service Catalog processes
Troubleshoot platform and configuration issues and partner with technical teams on complex problems or integrations
Configure forms, tables, fields, UI policies, business rules, workflows, Flow Designer, notifications, reports, and dashboards
Support platform upgrades, patches, testing, reporting, dashboards, and routine platform health activities
Support and administer emerging ServiceNow AI capabilities, including Now Assist, Virtual Agent/chatbot functionality, and AI-driven automation
Identify opportunities to improve self-service, automate manual processes, and enhance the user experience
Maintain platform documentation and follow security, change, and governance standards
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Bachelor's Degree in Computer Science, Information Technology or a related field (preferred)
Equivalent professional work experience (preferred)
2-4 years hands-on ServiceNow administration or configuration experience
Working knowledge of ServiceNow ITSM and experience with users, groups, roles, forms, catalog items, workflows/Flow Designer, reports, and dashboards
Strong troubleshooting, analytical, organizational, communication, and problem-solving skills
Basic familiarity with ServiceNow scripting, integrations, or APIs
Familiarity with ITIL practices and enterprise IT service management environments
Ability to communicate technical concepts to technical and non-technical audiences
Ability to partner with stakeholders, understand requirements, evaluate alternatives, and reach consensus
Ability to manage multiple priorities and work independently with limited supervision
Strong attention to detail and commitment to platform stability, security, documentation, and data quality
Must be a US citizen

Benefits

Comp & perks

A company committed to our inclusive value through our Employee Resource Groups
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities; “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities
The ability and technology necessary to productively work remotely/from home (where applicable)