Optivate

Customer Success Manager

• Serve as the primary relationship owner for a portfolio of customers after go live
• Drive product adoption through ongoing training, guidance, and success check-ins
• Monitor account health, usage patterns, and customer sentiment and act early on risks or barriers
• Create and maintain customer success plans focused on measurable outcomes and value realization
• Partner with onboarding, support, training, product, and revenue teams to ensure a seamless customer experience
• Support renewal readiness by documenting outcomes and ensuring customers see clear value
• Identify expansion and upsell opportunities and collaborate with sales on growth initiatives
• Capture customer feedback and deliver insights to product operations
• Maintain accurate documentation of activities, risks, and progress in CRM

Explore Customer Success Manager at Optivate. Review requirements and application details.