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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and repairing electric vehicles, utilizing Remote Monitoring Systems for performance evaluation, and providing exceptional customer service. Capable of executing service strategies and collaborating effectively with customers and third-party providers.
Highest-signal resume keywords
Electric Vehicle DiagnosisRemote Monitoring System UtilizationCustomer Service ExcellenceTechnical Support for SalesField Service Strategy Execution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vehicle RepairRoot Cause AnalysisService Record KeepingCondition ReportingTool and Parts WarehousingIntermediate to Advanced MS Office SuiteExcel ProficiencyWord ProficiencyTEAMS ProficiencyAnalytical Problem Solving
Soft Skills
Clear CommunicationGoal Setting and PrioritizationAdaptability to Changing PrioritiesInstruction ExecutionCustomer Collaboration
Tools & Technologies
Remote Monitoring SystemService Record Keeping System
Industry Keywords
Automotive IndustryElectrical IndustryField Service ActivitiesPerformance ConcernsCustomer Technicians SupportCharging Infrastructure LogisticsSales and Business DevelopmentOperator TrainingMaintenance Training
About the role
Key responsibilities & impact- Perform field service activities for local Orange EV vehicles
- Diagnose, repair, and provide root cause analysis
- Evaluate Remote Monitoring System data to identify performance concerns and study vehicle utilization
- Accurately record service work and develop pertinent reports
- Collaborate with customers and third-party service providers
- Provide technical support for sales and marketing efforts
- Perform field upgrades or retrofits
- Facilitate tool and parts warehousing
- Plan and execute a complete service strategy for the region with assistance from the Service Team
- Represent Orange EV professionally
- Use the Remote Monitoring System and Service Record Keeping System to determine service plans and prioritize customer needs
- Communicate with customers and third-party service providers regarding diagnosis, issue escalation, and efficient repairs
- Work with the site manager and electrician on charging infrastructure logistics, cost, and timing
- Evaluate conversion vehicle candidates and prepare condition reports
- Support Customer Technicians and Third-Party Service Providers with ancillary repairs
- Provide a secure remote location for tools, parts, and other necessary items
- Deliver operator and maintenance training
- Support sales and business development
- Travel for initial training and to meet service team and customer needs
Requirements
What you’ll need- High School Diploma; related technical degree preferred
- 1 or more years’ experience in the automotive or electrical industries
- Intermediate to Advance level experience with MS Office Suite, including Excel, Word, and TEAMS
- Knowledge of principles and processes for providing superior customer service
- Analytical approach to problem solving
- Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75- 100 lbs
- Ability to squat, sit, lie under, or climb on the vehicle routinely
- Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
- Ability to set and prioritize goals and achieve them according to a schedule
- Ability to execute and follow through on instructions given by the supervisor
- Ability to articulate clearly when writing, including composition, spelling, and punctuation
- Ability to travel as required for initial training and to ensure Service Team goals and customer needs are met