Orange EV

Field Engineer

• Perform Field Service activities for local Orange EV vehicles
• Diagnose and repair vehicles and provide root cause analysis
• Evaluate Remote Monitoring System data to identify performance concerns and study vehicle utilization
• Accurately record service work and develop pertinent reports
• Collaborate with customers and third-party service providers
• Provide technical support for sales and marketing efforts
• Perform field upgrades or retrofits
• Facilitate tool and parts warehousing
• Plan and execute a complete Service strategy for the region with assistance from the Service Team
• Understand the complete vehicle at systemic/component level to diagnose and repair efficiently
• Represent Orange EV professionally
• Use the Remote Monitoring System and Service Record Keeping System to determine service plans and prioritize customer needs
• Communicate with customers and third-party service providers for diagnosis, issue escalation, and efficient repairs
• Work with the site manager and electrician on charging infrastructure logistics, cost, and timing
• Evaluate conversion vehicle candidates and prepare condition reports
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs
• Provide a secure remote location for tools, parts, and other necessary items
• Deliver Operator and Maintenance training and support sales and business development
• Travel as required for initial training and to meet service team goals and customer needs

Electric Vehicle Field Service Technician

Network Engineer

• Administer Orange EV's primarily Microsoft-based IT environment
• Install, configure, and maintain physical and virtual Windows Server environments using Hyper-V
• Administer Active Directory, Group Policy, DNS/DHCP, Microsoft 365, Entra ID, Exchange Online, and tenant configuration
• Oversee LAN/WAN, firewalls, switches, wireless, VPN, TCP/IP, VLANs, and routing protocols
• Support information-security and acceptable-use policies and related governance documents
• Administer user accounts, groups, access permissions, least-privilege controls, onboarding/offboarding, and multi-factor authentication
• Manage endpoint protection and patch/firmware compliance across user and server fleets
• Lead the planned Microsoft Intune mobile-device-management rollout and own endpoint configuration/compliance policies
• Support security-awareness programs, including phishing simulations and training-completion tracking
• Write and maintain PowerShell scripts for account provisioning, reporting, and repetitive administrative tasks
• Configure performance monitoring and alerting for servers and network equipment
• Run routine backups, verify restore integrity, and support disaster-recovery testing and tabletop exercises
• Serve as internal first responder for security incidents; coordinate escalation under the Incident Response Plan
• Document incidents and remediation steps and support root-cause analysis
• Maintain network diagrams, system documentation, and asset/hardware-lifecycle inventory
• Support audits and customer security questionnaires with current documentation
• Create and document IT Standard Operating Procedures
• Support the Director of IT in managing MSPs, hardware manufacturers, and software vendors
• Manage IT projects within budget, schedule, and scope; track milestones, deadlines, and expectations

IT Systems and Network Administrator

• Perform field service activities for local Orange EV vehicles
• Diagnose and repair vehicles and provide root cause analysis
• Evaluate Remote Monitoring System data to identify performance concerns and study vehicle utilization
• Accurately record service work and develop pertinent reports
• Collaborate with customers and third-party service providers
• Provide technical support for sales and marketing efforts
• Perform field upgrades or retrofits
• Facilitate tool and parts warehousing and provide a secure remote location for necessary items
• Plan and execute a complete regional service strategy with assistance from the Service Team
• Understand the complete vehicle at systemic and component levels for efficient diagnosis and repair
• Represent Orange EV professionally
• Use Remote Monitoring and Service Record Keeping Systems to determine service plans and prioritize customer needs
• Communicate with customers and third-party service providers for diagnosis, escalation, and efficient repairs
• Work with site managers and electricians on charging infrastructure logistics, cost, and timing
• Evaluate conversion vehicle candidates and prepare condition reports
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs
• Deliver operator and maintenance training and support sales and business development
• Travel as required for training, service team goals, and customer needs