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ORBCOMM

Field Installation Technician

ORBCOMM

. Perform field installations across ORBCOMM’s telematics, in-cab, and related hardware solutions .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in field installations of telematics and in-cab systems, with strong mechanical aptitude and the ability to troubleshoot hardware and connectivity issues. Proficient in delivering training and support while maintaining high standards of quality and safety.

Highest-signal resume keywords
Field Installation ExperienceTelematics Device KnowledgeTechnical Documentation InterpretationCustomer Training and SupportMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Field InstallationTelematics SystemsTroubleshooting HardwareWiring Diagram InterpretationInstallation DocumentationMechanical AptitudeMobile Installation ApplicationsField Service ToolsSafety ComplianceContinuous Improvement
Soft Skills
Strong Communication SkillsOrganizational SkillsAttention to DetailAbility to Work IndependentlyCollaboration Across Teams
Tools & Technologies
Microsoft ExcelMicrosoft WordHand ToolsPower ToolsAI-Enabled Tools
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Fleet TechnologyIn-Cab SystemsInstallation ProceduresCustomer ExperienceField Environments

About the role

Key responsibilities & impact
  • Perform field installations across ORBCOMM’s telematics, in-cab, and related hardware solutions
  • Support pilot programs, large-scale deployments, and product rollouts
  • Ensure installations meet project timelines, service expectations, standards, and best practices
  • Deliver hands-on training to customers, partners, and third-party installers
  • Demonstrate installation procedures, product functionality, and troubleshooting techniques
  • Provide on-site and remote technical support during and after installations
  • Diagnose and resolve hardware, wiring, connectivity, and installation-related issues
  • Escalate and collaborate with internal teams to resolve customer issues
  • Maintain installation records, field reports, and supporting documentation
  • Assist with developing, reviewing, validating, and improving installation guides and technical materials
  • Identify improvements to installation processes, tools, and documentation
  • Partner with Engineering and Product teams on new hardware introductions and product enhancements
  • Provide field feedback to improve products, installation methods, and customer experience
  • Communicate regularly with Field Services, Customer Success, Engineering, and other internal stakeholders
  • Report to the Field Installation Team Lead
  • Travel approximately 80%

Requirements

What you’ll need
  • 3–5+ years of experience in field installation, telematics, fleet technology, or a related technical field
  • Hands-on experience with in-cab systems, telematics devices, fleet technology, or similar hardware solutions
  • Strong mechanical aptitude and attention to detail
  • Experience reading and interpreting technical installation documentation and wiring diagrams
  • Ability to troubleshoot hardware, wiring, and connectivity issues
  • Experience working in field environments, including vehicles, depots, and customer locations
  • Strong verbal and written communication skills
  • Ability to train, coach, and support customers, partners, or installers
  • Proficiency with Microsoft Office applications, including Excel and Word
  • Strong organizational skills and ability to manage multiple priorities
  • Ability to work independently while collaborating effectively across teams
  • Ability to lift, carry, push, and pull up to 50 lbs (23 kg) regularly
  • Ability to work in and around trucks, trailers, refrigerated units, and heavy equipment
  • Ability to bend, kneel, crouch, crawl, reach, and climb while performing installations and troubleshooting
  • Ability to work in tight or confined spaces
  • Ability to use hand and power tools safely and effectively for extended periods
  • Ability to stand, walk, and perform physical work for prolonged periods
  • Ability to work indoors and outdoors in varying weather and environmental conditions
  • Ability to climb ladders and safely access installation locations at various heights
  • Ability to travel frequently
  • Valid driver's license and ability to operate a motor vehicle
  • Preferred: Experience using mobile installation applications or field service tools
  • Preferred: Familiarity with creating training materials, instructional content, or installation documentation
  • Commitment to quality, safety, accountability, and continuous improvement
  • Ability to leverage AI-enabled tools and automation
  • Commitment to continuous learning in digital and AI literacy

Benefits

Comp & perks
  • Health and wellness coverage
  • Paid time off
  • Retirement or savings programs
  • Flexible work arrangements
  • Insurance coverage
  • Lifestyle perks
  • Employee discounts
  • Accessibility accommodations throughout the selection process