ORBCOMM

Technician

• Perform field installations across ORBCOMM’s telematics, in-cab, and related hardware solutions
• Support pilot programs, large-scale deployments, and product rollouts
• Ensure installations meet project timelines, service expectations, standards, and best practices
• Deliver hands-on training to customers, partners, and third-party installers
• Demonstrate installation procedures, product functionality, and troubleshooting techniques
• Provide on-site and remote technical support during and after installations
• Diagnose and resolve hardware, wiring, connectivity, and installation-related issues
• Escalate and collaborate with internal teams to resolve customer issues
• Maintain installation records, field reports, and supporting documentation
• Assist with developing, reviewing, validating, and improving installation guides and technical materials
• Identify improvements to installation processes, tools, and documentation
• Partner with Engineering and Product teams on new hardware introductions and product enhancements
• Provide field feedback to improve products, installation methods, and customer experience
• Communicate regularly with Field Services, Customer Success, Engineering, and other internal stakeholders
• Report to the Field Installation Team Lead
• Travel approximately 80%

Field Installation Technician

Network Engineer

• Monitor the operational status and health of ORBCOMM’s LEO satellite fleet during assigned shifts
• Detect and respond to Tier 1 operational anomalies and events
• Perform routine operational verification checks
• Escalate anomalous conditions to the Satellite Engineering team
• Monitor next-generation IoT service performance using Grafana, DataDog, and Nagios
• Track service availability and identify performance degradation in real time
• Coordinate with operations personnel on issue identification and response
• Perform basic network testing and troubleshooting across network devices and connectivity paths
• Assist with connectivity issues involving serial server appliances, switches, routers, and related infrastructure
• Collaborate with cross-functional teams to support operational continuity and service reliability
• Facilitate effective shift handoffs with Network Control Center and Satellite Engineering teams
• Maintain operational records and escalation documentation
• Prepare shift summary reports detailing system status, events, and actions taken

Satellite Network Engineer

Human Resources

• Provide strategic HR counsel to the President and COO of SKYWAVE, CFO, and CHRO
• Build understanding of business and functional priorities and identify organization, talent, leadership, and workforce considerations
• Translate business plans into focused people priorities with actions, milestones, ownership, and success measures
• Provide independent perspective and constructive challenge on complex people and organizational decisions
• Advise on organization design, workforce planning, capability requirements, role clarity, spans and layers, location strategy, and restructuring initiatives
• Evaluate organizational structures against business strategy, financial priorities, and future capability requirements
• Support leaders through organizational changes and operating model decisions
• Develop recommendations balancing organizational effectiveness, workforce capability, and cost considerations
• Coach executives and senior leaders on leadership effectiveness, team dynamics, accountability, decision rights, and organizational performance
• Support talent and succession reviews, including critical roles, bench strength, retention risks, and development priorities
• Translate talent discussions into development, retention, succession, and hiring plans
• Support goal setting, performance differentiation, feedback, calibration, and accountability
• Support people aspects of transformation, organizational change, restructures, and other high-impact initiatives
• Develop stakeholder alignment, communications, change readiness, and adoption approaches
• Analyze workforce, talent, engagement, and financial data to identify trends, risks, and opportunities
• Translate complex people and business information into concise executive insights and actionable recommendations
• Develop executive-ready materials and recommendations
• Counsel on complex and sensitive employee, leadership, and organizational matters in partnership with Legal and HR resources
• Partner across Talent Acquisition, Total Rewards, Learning & Development, HR Operations, and regional HR resources
• Support the CHRO and HR leadership team on organizational effectiveness, talent, succession, structure, capabilities, and ways of working
• Maintain discretion and confidentiality across executive and organizational matters

Field Installation Technician

Satellite Network Engineer

HR Business Partner – Embedded Consultant