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Orbital

Technical Support Engineer

Orbital

. Investigate and solve technical problems across Orbital’s products .

Posted 10/28/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting skills, with the ability to diagnose issues, implement bug fixes, and communicate effectively with both technical and non-technical stakeholders. Familiarity with AI coding tools and a customer-focused mindset are essential for supporting various teams and improving operational efficiency.

Highest-signal resume keywords
Technical TroubleshootingAI Coding ToolsSQLMonitoring ToolsCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical TroubleshootingSQLHTTP APIsJSONBug FixingGitApplication SupportIncident ManagementDebuggingSoftware Systems
Soft Skills
CuriosityGood JudgmentCommunicationIndependenceAmbition
Tools & Technologies
DatadogCloudWatchIntercomClaude CodeIncident.io
Certifications & Qualifications
Legally Authorized to Work in the United States
Industry Keywords
B2B SaaSCloud InfrastructureAI-Powered ApplicationsTechnical SupportQuality Assurance

Tech Stack

Tools & technologies
CloudSQL

About the role

Key responsibilities & impact
  • Investigate and solve technical problems across Orbital’s products
  • Diagnose issues, reproduce bugs, inspect logs and traces, and identify root causes
  • Use Claude, Codex, AI coding agents, and connected internal systems to troubleshoot
  • Implement straightforward, low-risk bug fixes with guidance, testing, and review
  • Own second-line technical support and follow issues through to resolution
  • Assess issue urgency and recognize and escalate serious incidents
  • Provide on-call engineers with the context needed to act quickly
  • Communicate technical issues and updates clearly to customers and colleagues
  • Support US Customer Success, Sales, and Legal Engineering teams with customer, trial, and demonstration issues
  • Improve runbooks and troubleshooting tools and reduce repetitive support work
  • Learn Orbital’s systems and architecture and progressively take on more challenging technical work

Requirements

What you’ll need
  • Curiosity about technology and software systems
  • Foundation in technical troubleshooting, including forming hypotheses, gathering evidence, and systematically investigating problems
  • Willingness to learn code, read applications, and gradually make small bug fixes
  • Willingness to use AI coding assistants and learn new tools
  • Ability to work independently, take ownership, and recognize when help is needed
  • Good judgment in distinguishing everyday bugs from serious incidents
  • Excellent ability to explain complex technical problems clearly to non-technical people
  • Ambition and eagerness to grow
  • Customer-focused mindset
  • Experience may come from technical support, application support, QA, early software engineering, or personal projects
  • Experience with monitoring and debugging tools such as Datadog, CloudWatch, or similar platforms is nice to have
  • Familiarity with SQL, HTTP APIs, JSON, and investigating web applications is nice to have
  • Experience with Git, existing codebases, and pull requests is nice to have
  • Experience with AI coding tools such as Claude Code or similar agents is nice to have
  • Experience with Intercom and incident.io or similar support and incident management tools is nice to have
  • Exposure to cloud infrastructure, B2B SaaS, or AI-powered applications is nice to have
  • Must be legally authorized to work in the United States
  • Background screening required before starting

Benefits

Comp & perks
  • 401(k) Plan: Match 100% of contribution up to 4% of salary
  • 20 days of vacation per year, plus additional personal days
  • Competitive medical, dental, and vision plan
  • $1,200 professional development stipend per year
  • Pre-tax commuter benefits
  • Late night office dinner and weekly team meals
  • Equity
  • Regular security awareness training