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Professional Services Consultant
Orbus Software. Support and guide customers during onboarding and implementation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing software implementation workstreams, delivering customer-facing consultancy, and translating customer requirements into practical solutions. Proficient in configuring software, conducting training, and applying Enterprise Architecture principles to enhance customer engagement and adoption.
Highest-signal resume keywords
Software Implementation ManagementCustomer-Facing ConsultancyEnterprise Architecture ExperienceWorkshop FacilitationSolution Configuration and Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ConfigurationImplementation DocumentationCustomer Training Material CreationTestingSolution Design
Soft Skills
Strong Written CommunicationInterpersonal SkillsService-Oriented ApproachAttention to DetailAbility to Influence
Tools & Technologies
Orbus ProductsEnterprise Architecture PlatformsTransformation Management Platforms
Industry Keywords
Public-Sector ExperienceRegulated EnvironmentsCustomer EngagementConsultancy SessionsCustomer Workshops
About the role
Key responsibilities & impact- Support and guide customers during onboarding and implementation
- Manage a defined workstream within a large implementation and deliver agreed activities
- Build trusted relationships with customer stakeholders
- Understand customer use cases and gather requirements
- Translate customer needs into business outcomes and practical solution approaches
- Configure and optimize Orbus products and solutions
- Test configured solutions and prepare functional documentation
- Deliver training courses and develop or adapt training materials
- Deliver and contribute to customer workshops, working sessions and consultancy sessions
- Apply Orbus best practices to resolve implementation challenges and support solution adoption
- Apply Enterprise Architecture concepts and practices where appropriate
- Communicate progress, identify adoption risks and support a consistent customer journey
- Deliver solution walkthroughs, implementation updates and working sessions
- Share lessons learned and contribute to reusable methodologies, training materials and published assets
- Identify adoption barriers and provide structured customer feedback
- Share customer feedback with Product Development colleagues
- Manage delivery activities, actions and priorities, escalating risks, dependencies and issues
Requirements
What you’ll need- Experience managing a defined workstream within a large software, technology or transformation implementation
- Experience delivering customer-facing consultancy, software implementation or professional services engagements
- Ability to understand customer requirements and translate them into practical solution designs and delivery activities
- Experience with software configuration, testing, implementation documentation or customer handover
- Experience delivering workshops, working sessions, consultancy sessions or customer training
- Ability to absorb technical information and communicate it clearly to audiences with different levels of technical knowledge
- Strong written and verbal communication skills
- Strong interpersonal skills, with the ability to influence others and identify important information
- Service-oriented approach, with good organization and attention to detail
- Ability to manage priorities, meet deadlines and take initiative in resolving issues
- Ability to work independently while collaborating with colleagues across a global team
- Willingness to travel for customer engagements, up to approximately 30% of the time
- Prior experience in Enterprise Architecture is desirable
- Experience working with US federal government customers is desirable
- Experience in complex, highly governed public-sector or regulated environments is desirable
- Experience using Enterprise Architecture, business architecture or transformation management platforms is desirable
- Experience delivering professional services in a software-led environment is desirable
- Experience creating customer training materials, implementation documentation or reusable delivery methods is desirable
- Experience working with project managers, Customer Success Managers or Account Managers is desirable
- Familiarity with Orbus products or comparable enterprise software platforms is desirable
Benefits
Comp & perks- Generous paid time off
- Health coverage
- Life coverage
- Disability coverage
- Retirement or pension plans
- Family leave
- Hybrid working approach where offices exist, combining in-person collaboration with remote flexibility