Director, Resource Management

Orchestra

. Establish and evolve resource management as a strategic capability across the organization .

Posted 9/22/2026full-timeUnited StatesLead💰 $135,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in resource management, workforce planning, and operations within professional services, with a strong focus on staffing models, utilization, and profitability. Proven ability to drive change management and continuous improvement while fostering high-performing, cross-functional teams.

Highest-signal resume keywords

Resource ManagementWorkforce PlanningUtilization ForecastingChange LeadershipKantata Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource ManagementWorkforce PlanningUtilization ForecastingStaffing ModelsCapacity ManagementProcess ImprovementData StandardsGovernanceTalent DeploymentFinancial Metrics

Soft Skills

CommunicationRelationship-BuildingChange LeadershipInfluencing DecisionsCollaboration

Tools & Technologies

KantataResource Management Platforms

Industry Keywords

Professional ServicesMarketingAdvertisingConsultingMulti-Brand Organizations

About the role

Key responsibilities & impact

Establish and evolve resource management as a strategic capability across the organization
Develop scalable processes, governance, and best practices that support agency growth
Drive adoption, change management, and continuous improvement across teams and stakeholders
Partner with HR, Finance, and Vertical Leaders to forecast staffing needs and align talent supply with client demand and business priorities
Optimize the mix of full-time, freelance, and contract talent to balance flexibility, utilization, and profitability
Identify capability gaps and provide recommendations related to hiring, redeployment, and skill development
Facilitate cross-functional staffing decisions and serve as an escalation point for complex resource challenges
Serve as a trusted advisor to agency leaders on workforce planning and capacity decisions
Conduct regular utilization and forecasting reviews with leadership and finance partners
Support new business opportunities and evolving client needs through effective staffing strategies
Help create high-performing, cross-functional teams that deliver strong client outcomes
Develop reporting and insights related to utilization, forecasting, workload distribution, and capacity management
Establish governance and data standards for resource management systems, including Kantata
Evaluate existing processes and drive improvements that enhance efficiency, transparency, and scalability

Requirements

What you’ll need

10+ years of experience in resource management, workforce planning, operations, or talent deployment within communications, marketing, advertising, consulting, or other professional services organizations
Demonstrated success building or scaling resource management capabilities in complex, matrixed environments
Strong understanding of staffing models, utilization, workforce forecasting, and profitability
Experience partnering with senior leaders and influencing decisions across multiple stakeholders
Exceptional communication, relationship-building, and change leadership skills
Proven ability to lead through influence rather than direct authority
Experience with Kantata or similar resource management platforms
Experience within multi-brand organizations, shared services environments, or organizations undergoing significant growth or transformation
Experience working with both on and off-shore talent teams
Familiarity with agency financial metrics, including utilization, billability, realization, and revenue forecasting