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OrderYOYO

Customer Service Advisor

OrderYOYO

. Support our restaurant partners by phone, email, and chat .

Posted 10/13/2026full-timeRemote • GermanyMid-LevelSenior💰 €2,500 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively supporting restaurant partners through various communication channels while maintaining a solution-focused mindset to resolve issues and achieve targets.

Highest-signal resume keywords
Customer Service ExperienceProblem SolvingGoal-OrientedStrong Communication SkillsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EnthusiasmConfidenceSolution-Focused Mindset
Industry Keywords
Restaurant SupportFirst-Contact ResolutionAdministrative TasksMenu UpdatesFinancial Queries

About the role

Key responsibilities & impact
  • Support our restaurant partners by phone, email, and chat
  • Respond to inquiries and proactively assist restaurant partners
  • Handle administrative tasks such as menu updates, financial queries, holiday arrangements, and troubleshooting issues in the app or on the website
  • Support other internal teams
  • Handle email inquiries about delivery areas and fees, new images, canceled orders, and upcoming promotions
  • Build strong customer relationships and consistently deliver excellent service
  • Resolve issues with the goal of achieving first-contact resolution

Requirements

What you’ll need
  • You are confident and enjoy speaking with people and helping them
  • Goal-oriented—you are motivated to achieve bonus targets
  • A solution-focused mindset and the drive to deliver results
  • Personality and energy—we love enthusiasm!
  • Customer service experience is an advantage, but not required
  • Full training and support will be provided

Benefits

Comp & perks
  • Genuine opportunities for training, development, and career progression
  • A social and vibrant working environment
  • Regular team events, including two major annual celebrations
  • Casual dress code
  • Comprehensive training and support