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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively supporting restaurant partners through various communication channels while maintaining a solution-oriented approach to resolve inquiries and issues. Exhibits goal-oriented behavior with a focus on achieving targets and building lasting customer relationships.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsGoal-Oriented MindsetEnthusiasm and Energy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ConfidentSolution-OrientedProactive AssistanceRelationship Building
Industry Keywords
Restaurant SupportAdministrative TasksFirst-Contact ResolutionEmail InquiriesDelivery AreasPromotions
About the role
Key responsibilities & impact- Support our restaurant partners by phone, email, and chat
- Respond to inquiries and proactively assist restaurant partners
- Handle administrative tasks such as menu changes, financial inquiries, holiday arrangements, and troubleshooting issues in the app or on the website
- Support other internal teams
- Handle email inquiries regarding delivery areas and fees, new images, cancelled orders, and upcoming promotions
- Build strong customer relationships and consistently deliver excellent service
- Resolve issues with a focus on first-contact resolution
Requirements
What you’ll need- You are confident and enjoy speaking with people and helping them
- Goal-oriented, with a desire to achieve bonus targets
- Solution-oriented mindset and motivation to achieve results
- Personality and energy—we love enthusiasm!
- Customer service experience is an advantage but not required
- Willingness to work from home
Benefits
Comp & perks- Genuine training and development opportunities
- A social and vibrant working environment
- Regular team events, including two major annual celebrations
- Casual dress code
- €2,500 monthly base salary plus bonus
- Comprehensive training and support