Customer Support Agent

OrderYOYO

. Handle inbound support across chat, phone, and email while meeting SLA targets .

Posted 9/21/2026part-timeManchester • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering omnichannel customer support, effectively managing account changes, complaints, and invoice-related queries for Restaurant Partners. Proven ability to own issues from first contact to resolution while identifying upsell opportunities.

Highest-signal resume keywords

Omnichannel Customer SupportSLA Target AchievementEnd-to-End Issue OwnershipInvoice Query ResolutionReactive Upsell Identification

ATS Keywords

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Applicant Tracking System Keywords

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Industry Keywords

Restaurant PartnersAccount ChangesComplaintsAccount UpdatesShift-Based WorkUK Availability

About the role

Key responsibilities & impact

Handle inbound support across chat, phone, and email while meeting SLA targets
Support Restaurant Partners with account changes, complaints, and account updates
Review and resolve invoice-related queries
Own issues end-to-end from first contact through resolution
Work with other departments to investigate and resolve complex issues
Identify reactive upsell opportunities during calls
Deliver customer support to OrderYOYO’s Restaurant Partners

Requirements

What you’ll need

Experience/ability to deliver omnichannel customer support via chat, calls, and email
Ability to meet SLA targets
Ability to support Restaurant Partners with account changes, complaints, and account updates
Ability to review and resolve invoice-related queries
Ability to own issues end-to-end through resolution
Ability to work with other departments on complex issues
Ability to identify reactive upsell opportunities during calls
Availability for shift-based work scheduled Monday–Sunday between 9:00am and 11:00pm
Ability to work in the UK

Benefits

Comp & perks

Commission available on reactive upsells made during calls
Performance bonus: up to £3,000 annually, based on performance
Hybrid work arrangement: weekdays early shifts in office/lates WFH; weekends WFH