Customer Support Agent

OrderYOYO

. Handle inbound support across chat, phone, and email, meeting SLA targets .

Posted 10/5/2026part-timeManchester • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering omnichannel customer support, effectively managing account changes, complaints, and invoice-related queries while meeting SLA targets. Capable of identifying upsell opportunities and collaborating with various departments to resolve complex issues.

Highest-signal resume keywords

Omnichannel Customer SupportSLA Target AchievementAccount ManagementInvoice ResolutionUpselling Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Industry Keywords

Inbound SupportRestaurant PartnersChat SupportPhone SupportEmail SupportShift-Based WorkCustomer ComplaintsAccount UpdatesComplex Issue ResolutionReactive Upselling

About the role

Key responsibilities & impact

Handle inbound support across chat, phone, and email, meeting SLA targets
Support Restaurant Partners with account changes, complaints, and account updates
Review and resolve invoice-related queries
Own issues end-to-end, from first contact through to resolution
Work with other departments to investigate and resolve complex issues
Identify reactive upsell opportunities during calls

Requirements

What you’ll need

Ability to deliver omnichannel customer support via chat, calls, and email
Ability to meet SLA targets
Ability to support Restaurant Partners with account changes, complaints, and account updates
Ability to review and resolve invoice-related queries
Availability for shift-based work scheduled across Monday–Sunday, between 9:00am–11:00pm
Availability for 3–4 shifts per week
Ability to work weekdays early shifts in the office, late shifts from home, and weekends from home
Ability to identify reactive upsell opportunities during calls

Benefits

Comp & perks

Commission available on reactive upsells made during calls
Performance bonus: up to £3,000 annually, based on performance
Hybrid work arrangement: weekdays early shifts in office, late shifts from home, and weekends from home