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About the role
Key responsibilities & impact- Conduct outbound calls to restaurant partners to ensure they upgrade to the latest platform
- Educate existing partners on the benefits of the newest online ordering platform
- Maintain regular communication to support platform adoption
- Work to onboarding timelines while balancing empathy, problem-solving, and communication
- Collaborate with cross-functional teams to ensure successful migrations
- Refer partner queries to the relevant team or department
- Offer guidance and improvements to help restaurants grow their online presence
- Work with other commercial departments to support partners
Requirements
What you’ll need- Positive, proactive attitude and willingness to adapt
- Strong communication and organisational skills
- Confidence speaking with customers and building relationships
- Ability to work towards targets and KPIs
- Experience in a customer-facing role is a bonus, but not essential
- Team spirit and ability to thrive under pressure
- Self-motivated and capable of managing tasks independently
- Flexible availability for Monday–Friday shifts: 9am–5.30pm, 9:30am–6:00pm, or 10am–6.30pm
Benefits
Comp & perks- Clear career progression paths
- 24 days holiday + bank holidays
- Holiday purchase scheme
- Fun, social team environment with monthly events
- Two annual company-wide parties
- International quarterly conferences
- Casual dress code
- Structured training plans
- People-first approach