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Application Engineer
Oregon Health & Science University Foundation. Coordinate resources and systems required to install application software in production and test environments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and supporting clinical application systems, including system analysis, troubleshooting, and project management. Proficient in coordinating resources for application software installation and ensuring compliance with healthcare IT regulatory policies.
Highest-signal resume keywords
Systems/Application Analyst ExperienceProject Management SkillsTechnical Application SupportHealthcare Information Systems KnowledgeSystem Analysis Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AnalysisApplication Software ValidationData ConversionSystem-to-System Interface DevelopmentTechnical Configuration ChangesTroubleshootingDevice IntegrationDatabase ManagementOperating System MaintenanceBusiness Analysis
Soft Skills
CollaborationCustomer Relationship ManagementEffective CommunicationProblem-SolvingTeamwork
Tools & Technologies
Terminal Emulation SoftwareHL7TCP/IPImaging SystemsCardiology SystemsLabs SystemsPharmacy SystemsEPICDocument ManagementHealthcare IT Systems
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
Healthcare ITPHI Regulatory RequirementsClinical WorkflowApplication DeploymentDisaster RecoverySystem Performance MonitoringProject TrackingRFP IdentificationCost-Benefit AnalysisSystem Connectivity Configurations
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Coordinate resources and systems required to install application software in production and test environments
- Develop and execute plans for data conversion, application software validation, and system-to-system interface validation
- Create detailed system documentation
- Provide primary troubleshooting and resolution support for clinical application system issues
- Diagnose problems and develop corrective action plans involving procedures, workflows, or data entry instructions
- Collaborate with ITG, customers, and vendors to identify causes and implement solutions
- Schedule and manage application fixes and upgrades with minimal disruption
- Monitor key systems and interfaces, including ADT, order entry, results reporting, and billing
- Provide expert technical knowledge of clinical applications to ITG and clinical staff
- Perform diagnostic analysis on applications, servers, and technical systems
- Participate in an on-call rotation for 24/7 healthcare clinical and administrative application support
- Implement Departmental Healthcare Information Systems using detailed project plans, dependencies, and critical path tasks
- Track and assign project tasks and follow up on schedule completion
- Identify milestones and report missed or at-risk milestones to management
- Schedule and prepare progress meetings and provide project reports to management
- Coordinate project tasks involving phone lines, power sources, server delivery and configuration, backup plans, and disaster recovery priorities
- Develop system specifications with hospital department managers, supervisors, staff, and ITG support staff
- Assist with RFP identification, resource coordination, cost-benefit analysis, and alternative evaluation
- Work with customers, vendors, and ITG to identify hardware and software resources for new systems
- Review system performance with customers and identify, prioritize, and manage ITG projects
- Identify opportunities to streamline, consolidate, and enhance system performance
- Oversee server, database, application/desktop integration, and security in the OHSU/Partners computing environment
- Recommend application software deployment for thin or fat clients
- Monitor system activity across multiple operating systems and understand database structures
- Perform system analysis, specification, testing, and validation for new installations, upgrades, and clinical application interfaces
- Support system-to-system interface implementation and coordinate system connectivity configurations
- Develop validation and testing documentation for new systems, interfaces, and version upgrades
- Develop training materials and train customers and operations/help desk staff
Requirements
What you’ll need- Bachelor’s degree in computer science, a related field, or a clinical field and six years of work related experience in the information technology field or a combination of clinical or operations healthcare environments; OR Associate’s degree and seven years of related experience; OR eight years of related experience; OR equivalent combination of education and experience
- Two or more years of paid work experience as a Systems/Application Analyst or Application Administrator
- Experience and working knowledge in operating system software, relational and/or hierarchical databases, and technical application support for administrative and clinical systems
- Experience in analysis of technical systems
- Experience developing specifications for system-to-system interfaces
- Experience performing business analysis and technical impacts
- Experience managing multiple projects
- Experience managing complex customer relationships in an enterprise setting
- Experience with device integration and network communication
- Experience managing and supporting multiple applications and technical systems
- Strong project management skills, including successful projects from scheduling, design, testing, and implementation
- Strong system analysis skills
- Ability to maintain operating systems, installed applications, and interfaces, including upgrades, patches, technical configuration changes, and security
- Strong ability to troubleshoot technical and clinical workflow-related issues
- Ability to elicit and document necessary support information
- Ability to work effectively with colleagues and diverse work groups in a hospital setting
- Preferred: BS Degree in Computer Science or related field
- Preferred: Experience in Healthcare Information Systems
- Preferred: Experience with terminal emulation software, file transfer, and data conversions
- Preferred: Experience writing system validation plans
- Preferred: Experience or training with Imaging, Cardiology, Labs, Pharmacy systems, and EPIC
- Preferred: Medical device integration and management
- Preferred: Document management
- Preferred: Healthcare IT regulatory policies and PHI regulatory requirements
- Preferred: Working knowledge of HL7 and TCP/IP
- Preferred: ITIL foundation certification
Benefits
Comp & perks- Healthcare for full-time employees covered 100% and 88% for dependents
- $50K of term life insurance provided at no cost to the employee
- Two separate above market pension plans to choose from
- Vacation - up to 200 hours per year dependent on length of service
- Sick Leave - up to 96 hours per year
- 9 paid holidays per year
- Substantial Tri-Met and C-Tran discounts
- Employee Assistance Program
- Childcare service discounts
- Tuition reimbursement
- Employee discounts to local and national businesses
- On-call rotation providing 24/7 support coverage
- Regular full-time position with AFSCME union representation