Oregon Health & Science University Foundation

Call Center Representative

• Obtain meal orders from patients and visitors by telephone and enter them into the CBORD computer system
• Verify meal orders against diet-order parameters using EPIC
• Review EPIC medication records for significant food interactions and notify nursing staff when necessary
• Process diet requisitions and reports comparing food ordered with meal orders
• Accurately document and maintain current information in manual and computerized systems
• Coordinate Communication Center processes with Production, Tray Line, and Meal Service Associates
• Liaise between Food & Nutrition, patients, and nursing units
• Perform arithmetic computations for tube feeding and infant formula
• Respond to patient and staff inquiries about the OHSU Room Service Program
• Direct inquiries, explain processes and procedures, provide service information, and route incoming calls
• Provide high-quality customer service to patients, healthcare providers, and staff
• Participate in conflict reconciliation between physician-ordered diets and patient preferences

Call Center Specialist

Community Manager

• Fulfill sub-contracts for quality assurance and data entry projects
• Schedule study participants
• Interview study participants according to project protocols
• Enter survey responses into an online data repository
• Work with the project manager on data management
• Provide feedback on assigned projects
• Arrange and conduct interviews remotely or in interviewees’ homes or community settings
• Maintain organized schedules, interview records, and activity records for weekly reports
• Attend supervision meetings and required onboarding activities at the OHSU campus
• Attend mandatory remote and/or in-person training

Senior Community Research Liaison – Project Interviewer

Project Manager

• Manage accurate billing and revenue cycle monitoring of high-cost specialty medications exceeding $100 million annually in payer-billed transactions
• Perform end-to-end medical and pharmacy benefit billing
• Coordinate, submit, and track manufacturer-sponsored copay assistance and patient assistance programs
• Serve as the primary liaison for HTC Assistance Program applications
• Lead payer denial and underpayment escalations
• Work with OHSU Professional Billing Services to resolve denied, underpaid, or unpaid claims
• Collaborate with the HTC Factor Program Manager on billing analysis and financial reporting
• Prepare and present quarterly financial summaries
• Monitor CMS HCPCS updates to ensure compliant EHR billing
• Maintain detailed, account-level claim management
• Support managed care activities including prior authorizations, benefit verification, and payer reporting
• Engage in HRSA grant-driven initiatives and objectives throughout each award period
• Collaborate with other HTCs in the Mountain States region on billing nuances, reimbursement trends, and best practices
• Complete additional projects as needed
• Travel to regional meetings or conferences when required

Project Coordinator – Pharmacy Billing & Reimbursement

Pharmacist

• Provide clinical support to OHSU Pharmacy Benefit Management Services
• Manage formularies, including adjudication, formulary decision-making, and benefit determination
• Respond to and resolve clinical inquiries from members, clients, providers, and pharmacies regarding formulary options, therapeutic alternatives, and coverage determinations
• Complete member prior authorization requests in collaboration with PBM Pharmacy Technicians
• Coordinate with the pharmacy claims processor to implement formularies, clinical edits, and plan designs according to requirements
• Develop and present drug monographs, executive summaries, therapeutic class reviews, and medication policies to Pharmacy & Therapeutics Committees
• Use claims data to evaluate benefit design for inappropriate utilization and opportunities to improve outcomes and optimize drug spend
• Work amid competing demands and frequent interruptions from PBM Technicians, clients, members, and other healthcare professionals

Pharmacist – Pharmacy Benefit Management

• Schedule and interview study participants
• Enter survey responses into an online data repository according to project protocols
• Fulfill subcontracted quality assurance and data-entry projects
• Work with the project manager on data management
• Provide feedback on assigned projects
• Arrange and conduct interviews remotely or in interviewees' homes or community settings
• Maintain organized records of schedules, interviews, and other activities for weekly reports
• Attend regular office hours, scheduled supervision meetings, onboarding activities, and required training
• Complete required tracking forms, timecards, and mileage documentation

Senior Community Research Liaison / Project Interviewer

Application Engineer

• Build new clinical data warehousing solutions, data transformations, and data integration assets
• Support changes, enhancements, and maintenance of existing clinical data assets
• Design and develop ETL pipelines extracting, transforming, and loading clinical data from varied sources
• Implement data quality controls validating, monitoring, and maintaining clinical data accuracy, completeness, and consistency
• Design, develop, test, and implement custom clinical data models for the OHSU Caboodle Data Warehouse
• Partner with BI architects, developers, analysts, practice managers, data scientists, quality analysts, and other customers
• Build and publish data models, ETL processes, Lakehouses, Warehouses, Notebooks, and metadata using Epic Caboodle Console and third-party ETL tools
• Develop secure data feeds using SSIS or similar tools
• Document warehouse content in the Caboodle Console and Analytics Marketplace, including definitions and lineage to Epic Clarity
• Troubleshoot ETL failures, data anomalies, and warehouse issues; resolve or escalate issues and communicate status
• Recommend improvements to ETL processes, tool sets, data models, and monitoring techniques
• Deploy warehouse content through approved Azure DevOps systems and follow SDLC practices
• Manage assigned projects, timelines, risks, milestones, and status reporting
• Respond to and track Jira Service Desk issues, gathering customer information and triaging to resolution

Clinical Data Engineer – Application Engineer

Manager

• Manage, plan, monitor and support the OHSU annual budget process
• Provide financial support for collecting and processing budget data across Research, Education and Central Research & Academic business lines
• Develop and maintain P&Ls, Budget Status reports and instructional-level reports
• Manage monthly variance analysis, reporting and reconciliation processes
• Balance and reconcile accounts for Academic units
• Present financial information, findings, analysis and recommendations to executives, directors, administrators and other end users
• Validate and enter budget data aligned with approved budgets
• Prepare operating budgets, financial forecasts, scenarios and projections
• Track department commitments, expenses and financial goals
• Mentor and support education financial employees and Research & Education finance staff
• Prepare monthly financial reports and recommendations for mitigating negative trends
• Prepare cost-benefit analyses, risk analyses, new program pro formas and special financial reports
• Approve requisitions, journal entries and expenditure requests and verify expense budgeting
• Manage expenditures and tracking for special projects and initiative funds
• Collaborate with Finance Officers, Directors, Administrators and others to define and allocate strategic resources
• Provide oral and written financial advice and recommendations
• Maintain confidentiality of sensitive information

Budget Manager

Financial Planning and Analysis

• Support financial management and post-award administration activities for the School of Medicine Graduate Studies Office
• Manage post-award grant administration and financial activities for designated institutional grant mechanisms
• Develop and maintain budgets, spending forecasts, and financial projections
• Monitor expenditures, analyze budget-to-actual variances, and recommend corrective actions
• Prepare and distribute monthly or bi-monthly financial reports to Principal Investigators and leadership
• Process salary allocations, effort adjustments, labor distributions, revenue tracking, and financial reconciliations
• Administer reporting requirements, Other Support documentation, Just-in-Time submissions, and sponsor deliverables
• Collaborate with subcontract institutions to resolve budgeting, invoicing, and financial management issues
• Ensure compliance with GAAP, federal regulations, NIH requirements, sponsor guidelines, and institutional policies
• Serve as a subject matter expert for NIH Training, Fellowship, and Career Development awards
• Manage stipend administration, GAP coverage, insurance and benefit allocations, unallowable OPE transfers, and XTrain appointments and terminations
• Support internal and external audits
• Perform complex financial analyses, evaluations, forecasting, and reporting
• Use Oracle Discoverer, Grants Accounting, Labor Distribution, and related systems
• Assist with pre-award Other Support documents, budgets, personnel reports, RPPR submissions, and prior approval requests
• Cross-train and mentor colleagues
• Participate in departmental initiatives, strategic projects, team efforts, and process improvements
• Provide backup pre-award support and perform other duties as assigned

Research Administrator, Finance and Accounting Analyst 2

• Coordinate resources and systems required to install application software in production and test environments
• Develop and execute plans for data conversion, application software validation, and system-to-system interface validation
• Create detailed system documentation
• Provide primary troubleshooting and resolution support for clinical application system issues
• Diagnose problems and develop corrective action plans involving procedures, workflows, or data entry instructions
• Collaborate with ITG, customers, and vendors to identify causes and implement solutions
• Schedule and manage application fixes and upgrades with minimal disruption
• Monitor key systems and interfaces, including ADT, order entry, results reporting, and billing
• Provide expert technical knowledge of clinical applications to ITG and clinical staff
• Perform diagnostic analysis on applications, servers, and technical systems
• Participate in an on-call rotation for 24/7 healthcare clinical and administrative application support
• Implement Departmental Healthcare Information Systems using detailed project plans, dependencies, and critical path tasks
• Track and assign project tasks and follow up on schedule completion
• Identify milestones and report missed or at-risk milestones to management
• Schedule and prepare progress meetings and provide project reports to management
• Coordinate project tasks involving phone lines, power sources, server delivery and configuration, backup plans, and disaster recovery priorities
• Develop system specifications with hospital department managers, supervisors, staff, and ITG support staff
• Assist with RFP identification, resource coordination, cost-benefit analysis, and alternative evaluation
• Work with customers, vendors, and ITG to identify hardware and software resources for new systems
• Review system performance with customers and identify, prioritize, and manage ITG projects
• Identify opportunities to streamline, consolidate, and enhance system performance
• Oversee server, database, application/desktop integration, and security in the OHSU/Partners computing environment
• Recommend application software deployment for thin or fat clients
• Monitor system activity across multiple operating systems and understand database structures
• Perform system analysis, specification, testing, and validation for new installations, upgrades, and clinical application interfaces
• Support system-to-system interface implementation and coordinate system connectivity configurations
• Develop validation and testing documentation for new systems, interfaces, and version upgrades
• Develop training materials and train customers and operations/help desk staff

Analyst

• Support the Revenue Cycle team in improving revenue results through analysis of clinical and financial processes, functions, and system interdependencies
• Provide technical expertise in the analysis, design, build, and support of the Epic HB Resolute application
• Support complex clinical departments and practices with a high degree of autonomy
• Perform audits focused on revenue cycle integrity
• Analyze, design, validate, implement, troubleshoot, and maintain the Epic Hospital Resolute application and Craneware system
• Demonstrate knowledge of Resolute HB, Charge Router, and their integration with other Epic applications
• Test application builds to ensure systems meet end-user requirements
• Design, develop, and document system functionality and clinical/operational workflows supporting accurate and compliant charge capture
• Develop test plans, conduct testing, analyze results, and complete implementation plans
• Assist with systems and workflow interfaces
• Analyze existing functionality and workflows to identify deficiencies and support improvement activities
• Extract and manipulate financial and clinical data from various data sources to promote revenue integrity
• Monitor productivity, charge lag, and charge volume using Epic tools and reports
• Identify and help prevent backlogs and impediments in charge review and charge router review work queues
• Generate reports, communicate pending charge issues, and assist departments as needed
• Identify and escalate pending charges, late charges, revenue opportunities, and revenue integrity concerns
• Resolve work queues timely and address root causes of charge lag issues
• Provide training and education to department managers and staff on revenue cycle topics, charge entry, and charge codes
• Liaise between clinical areas, Hospital Financial Services, Information Technology Group, and Patient Business Services on Charge Capture activities
• Collaborate with clinical areas, Financial Services, Health Information Services, Information Technology Group, and Charge Master Analysts to resolve charging issues and revenue opportunities
• Participate in workflow meetings and facilitate as requested
• Maintain current understanding of billing regulations and update departments on billing code and requirement changes
• Serve on the Revenue Cycle Team and promote a customer service focus
• Participate in Revenue Cycle projects as directed by the Revenue Integrity Assistant Director and Director
• Perform other duties as assigned

Revenue Cycle Analyst – System Application Analyst

• Perform system analysis, design, build, validation and ongoing maintenance of Resolute HB Revenue Guardian Rules and work queues
• Configure, maintain and optimize Epic Revenue Guardian rules, account and charge review work queues, and reconciliation processes
• Analyze and resolve Revenue Guardian alerts, exceptions and system-generated charge issues
• Design and implement automated controls to improve charge capture accuracy and reduce revenue leakage
• Monitor Revenue Guardian performance and refine business rules
• Collaborate with Revenue Cycle system analysts to deploy upgrades, enhancements and system changes
• Identify trends in missed, incorrect, duplicate or delayed charges and recommend corrective actions
• Investigate, escalate and communicate problem resolution, with thorough documentation
• Resolve work queues timely and address root causes of charge lag issues
• Analyze large datasets to identify operational trends, financial risks and improvement opportunities
• Present findings and recommendations to leadership, analysts, departments and stakeholders
• Monitor productivity, charge lag and volume using Epic tools and reports
• Monitor charge review work queues daily to identify problems and prevent backlogs
• Collaborate with clinical areas, Financial Services, Health Information Services, Information Technology Group and Charge Master Analysts
• Provide training and mentor assistance to lower-level analysts
• Serve as a member of the Revenue Cycle Team and promote a customer service focus
• Participate in Revenue Cycle projects as directed by the Revenue Integrity Assistant Director and Director
• Attend training, staff meetings and informational sessions; review vendor documentation and trade publications
• Perform other duties as assigned

Senior Revenue Cycle Analyst, System Application Analyst

Executive Assistant

• Provide confidential administrative and project support to the SVP of Finance & Treasurer, VP of Campus Services, AVP of Facilities, and Director of Design and Construction
• Anticipate executive needs by researching, locating, assembling, and summarizing information for executive action
• Maintain executive calendars, resolve conflicts, and coordinate scheduling with stakeholders and schedulers
• Arrange and prepare group and individual meetings with OHSU stakeholders and vendors
• Process executive mail and screen callers and visitors
• Respond to complaints and concerns and coordinate appropriate follow-up
• Support executives with travel, scheduling, project documentation, duties, projects, and events
• Serve as department crisis manager/problem solver and resolve routine support issues
• Develop and revise department procedures and liaise with partner departments and Facilities Operations Support
• Coordinate Facilities work orders, building repairs, and construction requests
• Represent the department in university meetings and working groups
• Plan and manage departmental physical space, supplies, equipment, and inventory
• Review project assignments, develop project plans, coordinate participants, monitor progress, and complete project documentation
• Communicate on behalf of executives with internal and external stakeholders
• Gather, enter, and analyze information using Microsoft Word, Excel, PowerPoint, and SmartSheet
• Coordinate executive-level events and meetings, including logistics, venues, vendors, catering, registrations, travel, agendas, materials, and communications
• Register employees for training and conferences and arrange business travel
• Arrange parking for department guests and use P-Card for appropriate purchases
• Perform other duties as assigned

Care Coordinator

• Review incoming referral orders to assess patient needs based on diagnosis, insurance coverage or lack thereof, and previous treatments
• Verify patient demographics, insurance coverage, financial status and eligibility
• Clarify managed care arrangements and document third-party liability information
• Obtain benefit information including deductibles, copays, coinsurance, out-of-pocket status, authorization and PCP referral requirements, approved days, and billing address
• Document information in the Epic Referral shell according to department protocols
• Work with referring providers to obtain insurance referrals and authorizations
• Provide admit information and arrange authorizations or PCP referrals for urgent/emergent admissions
• Confirm authorizations and PCP referrals for routine admissions
• Notify insurance companies upon admission when appropriate
• Obtain authorizations for clinical care, procedures, diagnostic studies, medications, outpatient infusion treatment and inpatient admissions
• Follow up on pending authorizations and PCP referrals until accounts are secured
• Maintain current managed care insurance plan information and serve as a liaison for patients, physician offices and OHSU staff
• Resolve patient concerns and managed care issues using problem-solving and negotiation skills
• Collect trauma admission information to determine accident-related liability
• Code insurance plans appropriately in Epic for billing purposes
• Support denied-claim and authorization-request appeals by providing necessary information
• Provide backup support for other Managed Care Coordinators
• Complete financial assistance determination duties for self-pay patients and connect them with social work or financial counseling
• Complete required forms such as NCCF, ABN and Patient Financial Estimate forms
• Review work queues for patients needing estimates
• Create Patient Liability Estimates
• Complete pre-registration by phone as applicable
• Contact patients before service to explain estimates and collect pre-payments
• Perform other duties as assigned

Managed Care Coordinator – PAS Resource Specialist

Medical Billing and Coding

• Review provider documentation in Epic for accurate, complete, and compliant professional-fee coding
• Initiate and manage provider documentation queries through Epic In Basket or Outlook
• Assign CPT, ICD-10-CM, and HCPCS codes according to federal, state, payer, and coding guidelines
• Ensure timely charge capture and resolve coding edits for accurate claim submission
• Coordinate billing information and verify charges before submission
• Enter and maintain coding and billing information in Epic and other applicable systems
• Maintain coding accuracy of 95% or greater and productivity of 8 to 15 codes per hour
• Complete assigned work within established turnaround times and departmental policies
• Resolve coding, documentation, and billing issues with providers
• Serve as a resource on professional billing policies and documentation standards
• Monitor CMS, AMA, CPT, ICD-10, HCPCS, payer, and regulatory updates
• Communicate coding, billing, and regulatory updates to providers and coworkers
• Assist with process changes, coding quality reviews, compliance initiatives, and ongoing education
• Identify opportunities to improve coding quality, compliance, workflow efficiency, and reimbursement
• Support billing staff, resolve coding-related claim edits, and respond to coding inquiries
• Perform other duties as assigned

Coding Specialist II

• Design, develop, and maintain virtual applications and virtual desktops for OHSU’s healthcare, academic, and research missions
• Design, develop, and maintain high-availability infrastructure, clustered systems, and server farms for enterprise virtual environments
• Serve as technical leader for complex development projects and contribute to system proposals
• Ensure systems follow industry standards and best practices
• Design, develop, and maintain remote access, remote control, and monitoring tools
• Develop disaster response plans and recovery procedures; participate in disaster recovery exercises
• Analyze business processes, upgrades, patches, risks, system performance, scalability, and functionality
• Evaluate or develop tools and scripts to support maintenance and improve the environment
• Define technical documentation, operational concepts, system architectures, requirements, specifications, and configurations
• Research emerging technologies and recommend system enhancements and equipment upgrades
• Administer remote delivery and virtualization systems, including maintenance, configuration, monitoring, tuning, security, and accounts
• Provide Tier III on-call support for large mission-critical systems in 24x7 production environments
• Develop patch management, backup, notification, standard operating procedure, and operational practice processes
• Assist with hardware evaluation, installation, configuration, monitoring, and vendor troubleshooting
• Support unit, integration, load, performance, system, and migration testing
• Perform system recovery and security breach mitigation
• Participate in project management, security administration, professional development, mentoring, and training