Call Center Specialist

Oregon Health & Science University Foundation

. Obtain meal orders from patients and visitors by telephone and enter them into the CBORD computer system .

Posted 10/2/2026full-timePortland • Oregon • United StatesJunior💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a fast-paced food service environment, utilizing knowledge of EPIC and CBORD systems to manage meal orders and dietary requirements effectively.

Highest-signal resume keywords

Customer Service ExperienceKnowledge Of EPICKnowledge Of CBORDFood Service ExperienceAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Arithmetic ComputationMeal Order VerificationDiet Requisition ProcessingDocumentation MaintenanceMenu EntryNutrition Product KnowledgeService Recovery Skills

Soft Skills

Excellent CommunicationConflict ReconciliationHigh-Volume Phone Handling

Tools & Technologies

CBORD Computer SystemEPIC Electronic Medical Record

Certifications & Qualifications

Associate’s Degree In General Office OccupationsCertification In Office Technology

Industry Keywords

Food ServiceCall CenterHealthcarePatient Interaction

About the role

Key responsibilities & impact

Obtain meal orders from patients and visitors by telephone and enter them into the CBORD computer system
Verify meal orders against diet-order parameters using EPIC
Review EPIC medication records for significant food interactions and notify nursing staff when necessary
Process diet requisitions and reports comparing food ordered with meal orders
Accurately document and maintain current information in manual and computerized systems
Coordinate Communication Center processes with Production, Tray Line, and Meal Service Associates
Liaise between Food & Nutrition, patients, and nursing units
Perform arithmetic computations for tube feeding and infant formula
Respond to patient and staff inquiries about the OHSU Room Service Program
Direct inquiries, explain processes and procedures, provide service information, and route incoming calls
Provide high-quality customer service to patients, healthcare providers, and staff
Participate in conflict reconciliation between physician-ordered diets and patient preferences

Requirements

What you’ll need

Associate’s degree or certification in general office occupations or office technology and 1 year of call center or customer service experience; OR bachelor’s degree and 6 months of call center or customer service experience; OR equivalent education and experience
Experience in call center or customer service
Experience in food service or food-related industry
Knowledge of English sufficient for telephone and written communication with patients and staff
Ability to perform addition, subtraction, multiplication, and division with a calculator
Ability to work in a fast-paced production office environment
Excellent customer service and service recovery skills
Ability to handle high-volume phones during peak meal times and multitask across reports, menu entry, nutrition products, and supplements
Ability to use multiple software/applications simultaneously
Ability to perform essential functions with or without accommodation
Preferred: knowledge of EPIC electronic medical record and CBORD or other foodservice computer software
Preferred: knowledge of percentages and fractions
Must pass a drug test

Benefits

Comp & perks

Healthcare options covered 100% for full-time employees and 88% for dependents
$25K term life insurance provided at no cost to the employee
Two above-market pension plans to choose from
Vacation up to 200 hours per year depending on length of service
Sick leave up to 96 hours per year
8 paid holidays per year
Substantial TriMet and C-Tran discounts
Tuition reimbursement
Employee Assistance Program (EAP)