PAS Resource Specialist

Oregon Health & Science University Foundation

. Handle all aspects of scheduling within the PHO & Infusion ambulatory department .

Posted 9/16/2026full-timeUnited StatesJunior💰 $27 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling and coordinating patient appointments within a medical office setting, with a strong focus on customer service, attention to detail, and effective communication. Proficient in managing high-volume patient interactions and maintaining accurate medical records using electronic health record systems.

Highest-signal resume keywords

Patient Appointment SchedulingCustomer Service OrientationAttention to DetailOHSU Epic SkillsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Office ExperienceScheduling ProceduresData EntryPatient Demographics ManagementRecord Organization

Soft Skills

Verbal CommunicationWritten CommunicationNegotiation SkillsMulti-taskingAutonomy

Tools & Technologies

OHSU EMRMS Word

Industry Keywords

PAS Policies and ProceduresIntegrated CareHigh-Volume Patient ContactInfection ControlPatient Safety

About the role

Key responsibilities & impact

Handle all aspects of scheduling within the PHO & Infusion ambulatory department
Gather correct patient demographics and financial information
Confirm health coverage, managed care arrangements, and non-covered service status
Schedule ambulatory appointments, procedures, and admissions within the PHO & Infusion department
Provide high-quality customer service to patients, referring providers, OHSU Health providers, and staff
Document telephone calls regarding medication refills, complaints, general information inquiries, and urgent health concerns
Greet patients and confirm appointment attendance
Verify and update the common data set online
Explain and satisfy patient signature requirements
Obtain prior medical records and studies and organize records for upload into the electronic health record
Ensure diagnostic studies are available before appointments when appropriate
Enter information accurately into OHSU EMR and medical records
Mail information packets and remind patients about follow-up appointments
Place calls to schedule appointments and coordinate procedures
Assist with high-volume incoming phone lines and appointment confirmation calls
Triage and document patient telephone calls and deliver information to appropriate providers
Direct callers to appropriate faculty, staff, or departments
Share PAS-R expertise and information with PAS Specialists
Maintain working knowledge of diagnostic and procedural coordination
Fill in for subordinate PAS positions as needed
Complete PAS training, core competency assessments, and required updated modules
Maintain a clean, safe, and orderly environment and follow infection control, life safety, patient safety, fire, electrical safety, and disaster plan policies
Maintain supplies, equipment, and forms and report cleaning or repair needs
Maintain current surgery schedules and serve as liaison to physicians, nursing staff, coworkers, admitting, and perioperative services
Collect information needed to schedule surgeries, procedures, and admissions, including equipment and sedation needs
Schedule procedures, infusions, ambulatory admissions, and ancillary services
Resolve provider and patient concerns and surgery-related problems using problem-solving and negotiation skills
Give instructions to PAS personnel regarding processes and procedures
Provide on-the-job training, orientation, guidance, and coaching for new PAS personnel
Review work for conformance to standards and provide performance information when required

Requirements

What you’ll need

One year of work experience in a medical office setting, including high-volume direct patient contact and scheduling of appointments, or one and a half years of work experience in a high-volume direct public contact position and 6 months experience in a medical office setting
Thorough knowledge of PAS policies and procedures
Demonstrated advanced PAS user skills and extensive knowledge of integrated care at OHSU
Advanced computer skills including MS Word
Extremely high level of attention to detail
Ability to multi-task in a high volume setting
Strong attention to detail and processes
Strong customer service orientation and excellent verbal and written communication and listening skills
Demonstrated problem solving, negotiation and effectiveness in confrontational customer interactions
Demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers
Ability to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with deadlines
Drug testable
Preferred: One year of work experience as a PAS Specialist
Preferred: OHSU Epic skills and online resource knowledge
Preferred: Successful completion of Epic PAS courses

Benefits

Comp & perks

Two raises per year – One at anniversary date and one across the board annual increase
Vacation- up to 200 hours per year depending on length of service
Medical, Dental, and Vision Insurance- Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
Flexible spending accounts & Health savings account options
Retirement Plans: Oregon PERS Plan or employer matching plans like 403b,401a, and 457b
Sick Leave- up to 96 hours per year
8 paid holidays per year
Substantial Tri-met and C-Tran discounts
Tuition Reimbursement
Employee Assistance Program (EAP)
Public Student Loan Forgiveness eligibility