Patient Access Resource Specialist

Oregon Health & Science University Foundation

. Serve as the initial point of contact and face and voice of OHSU Ambulatory Clinics .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $28 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling and referral processes within Epic, ensuring efficient coordination of care and optimal patient experience. Proficient in managing high-volume communications and maintaining accurate records while adhering to departmental protocols.

Highest-signal resume keywords

Patient SchedulingEpic ProficiencyCustomer Service OrientationHigh-Volume CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingReferral ManagementData EntryMedical Record CreationInsurance VerificationDatabase SkillsElectronic Medical Record SystemsAdvanced Computer SkillsTriage SkillsAttention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationCustomer InteractionMultitaskingProfessionalism

Tools & Technologies

EpicMicrosoft WordMicrosoft ExcelMicrosoft AccessAutomated Call DistributorOnline Scheduling Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical Office SettingManaged Care AuthorizationIntegrated CarePatient ProcessesOHSU Experience

About the role

Key responsibilities & impact

Serve as the initial point of contact and face and voice of OHSU Ambulatory Clinics
Coordinate new patient scheduling for Medicine Specialties from initial contact through appointment creation
Collect required patient information, external medical records, and insurance information
Verify demographic and insurance information and update records in Epic
Create new medical records in Epic when needed
Receive incoming calls through the Automated Call Distributor
Work referral queues and assess patient needs based on diagnosis and previous treatments
Schedule or hold appointments according to departmental protocols and document triage information
Monitor Intake Outlook, triage faxes, Epic Pool, and personal Intake basket
Contact referring providers or practices to obtain missing clinical and demographic information
Coordinate with departments and referring practices to support optimal care coordination
Answer telephones within defined standards and triage calls to appropriate practices
Make outbound calls to patients regarding referrals and scheduling
Accurately enter information into appropriate systems and document referral actions in Epic
Verify and route referrals to the correct department or practice
Escalate unmet timeframes and access issues to supervisors or managers
Capture and scan outside medical records into Epic or create CareEverywhere links
Use wait-list work queues to optimize provider slots
Resolve patient inquiries and escalate complaints through the established chain of command
Maintain courteous, professional behavior and a positive patient experience
Spend approximately 90–95% of time on phones, email, and computer-based communication

Requirements

What you’ll need

One year of experience in a medical office setting, including high-volume direct patient contact and scheduling of appointments; managed care authorization experience may be required depending on position description
OR one and a half years of work experience in a high-volume direct public contact position and 6 months of experience in a medical office setting
Thorough knowledge of PAS policies and procedures
Demonstrated advanced PAS user skills
Extensive knowledge of integrated care at OHSU
Basic computer skills, including word processing, Windows applications, and online scheduling; database skills preferred
Excellent verbal and written communication skills
Strong customer service orientation
Demonstrated effectiveness in confrontational customer interactions
High School Diploma or GED preferred
OHSU experience preferred
Thorough knowledge of patient and referral processes in EPIC preferred
Demonstrated advanced patient scheduling skills preferred
Experience with electronic scheduling and electronic medical record systems preferred
Advanced computer skills, including MS Word, Excel, Access, Epic, and online resource use
Demonstrated efficiency, problem-solving, and negotiation skills in resolving patient concerns
Ability to meet department performance standards for efficiency, production, timeliness, and accuracy
Ability to multitask in a high-volume situation
Strong attention to detail and processes
Ability to work autonomously with high accuracy and speed and meet deadlines