Relief Referral Coordinator

Oregon Health & Science University Foundation

. Receive, review, and process incoming referrals and related documentation from external providers using Epic and various referral sources .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $30 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing referrals within an ambulatory clinic setting, utilizing Epic for accurate documentation and workflow optimization. Proficient in interpreting medical terminology and ICD10 codes while ensuring compliance with patient identification standards and HIPAA regulations.

Highest-signal resume keywords

Epic Electronic Medical Record ExperienceICD10 Diagnosis Code InterpretationReferral Management in Ambulatory ClinicsPatient Scheduling Workflow SupportKnowledge of HIPAA Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ProcessingMedical Document ReviewAmbulatory Workflow KnowledgeReferral Matrix ValidationHigh-Volume Work AccuracyDiagnostic Testing UnderstandingReferral Priority AssessmentDocumentation ManagementPatient Identification StandardsConfidentiality Requirements

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationAttention to DetailAbility to Manage Competing PrioritiesCommitment to Patient-Centered Access

Tools & Technologies

Epic SystemReferral WorkflowsElectronic Medical Records

Certifications & Qualifications

Medical Terminology Course Completion

Industry Keywords

Ambulatory ClinicCentralized Access CenterReferral ManagementPatient AccessService Excellence

About the role

Key responsibilities & impact

Receive, review, and process incoming referrals and related documentation from external providers using Epic and various referral sources
Validate referral completeness, including demographics, referring provider information, diagnoses/procedures, requested services, and supporting documentation
Interpret medical terminology, diagnostic language, urgency indicators, and procedural requests
Review and enter diagnoses using ICD10 codes or approved free-text selections
Apply intake, diagnosis, and specialty-specific referral matrices to determine appropriate routing
Assess and assign routine, urgent, or emergent referral priority levels
Create and manage referral records in Epic, including referral type, department, location, and point of service
Attach documentation to the correct Epic referral and confirm patient identity
Identify incomplete, misdirected, or inappropriate referrals and route them for resolution
Communicate with referring providers, clinic staff, internal stakeholders, and rarely patients to obtain missing information
Clarify referral intent, urgency, or destination when documentation is unclear or conflicting
Document intake actions, decisions, and discrepancies in Epic
Escalate complex referrals, routing uncertainties, access barriers, and safety concerns
Support centralized access, outpatient clinics, and diagnostic services from referral receipt through routing for scheduling and clinical review
Identify workflow barriers and quality concerns affecting referral accuracy, timeliness, and patient access
Report issues, challenges, and potential risks to leadership
Participate in optimizing intake workflows, referral accuracy, and Epic system performance
Review and recommend updates to referral matrices
Validate matrix accuracy in collaboration with leadership
Perform additional duties supporting Centralized Access Service operations

Requirements

What you’ll need

Bachelor’s degree plus 2 years’ experience working in an ambulatory clinic, OR Associate’s degree plus 4 years’ experience working in an ambulatory clinic, OR High School diploma plus 6 years’ experience working in an ambulatory clinic
Knowledge of multiple ambulatory workflows
Medical terminology course completion preferred
Experience in a centralized access center or medical referral management role preferred
Experience supporting patient scheduling workflows preferred
Epic electronic medical record experience preferred
Experience performing detailed, high-volume work requiring accuracy and independent judgment
Experience reviewing, interpreting, and processing medical documents
Experience managing or processing referrals across multiple clinics or services
Working knowledge of medical terminology, diagnoses, procedures, and diagnostic testing
Ability to interpret ICD10 diagnosis codes and clinical referral documentation
Proficiency in Epic referral workflows, including referral creation, appointment requests, diagnosis entry, documentation, and attachment management
Understanding of ambulatory specialty clinic structures and diagnostic referral workflows
Knowledge of patient identification standards, confidentiality requirements, and HIPAA regulations
Ability to manage competing priorities in a high-volume environment while maintaining accuracy and compliance
Excellent verbal and written communication skills
Commitment to patient-centered access, service excellence, and equitable care delivery
Ability to maintain concentration and attention to detail throughout the workday
Prolonged sitting and sustained computer use; extensive keyboard and mouse use

Benefits

Comp & perks

Work from home position
Monday-Friday business hours
Variable schedule/hours
No drug testing
Opportunities to learn and advance within OHSU’s system of hospitals and clinics
Inclusive workplace and reasonable accommodation support