Order Management Specialist

Oregon Solar + Storage Industries Association (OSSIA)

. Process and manage customer orders accurately and efficiently from entry through fulfillment .

Posted 10/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order management, customer service, and logistics coordination, with a strong focus on improving operational efficiency and customer experience. Proficient in utilizing ERP systems like NetSuite to manage orders and inventory effectively.

Highest-signal resume keywords

Order ManagementCustomer ServiceLogistics CoordinationNetSuite ProficiencyInventory Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order FulfillmentInventory AllocationShipping CoordinationProblem-SolvingOrder Documentation

Soft Skills

Organizational SkillsAttention to DetailCommunication SkillsProactive MindsetSolutions-Oriented

Tools & Technologies

NetSuiteERP SystemsMicrosoft Office

Industry Keywords

Wholesale DistributionRenewable EnergySolar IndustryCustomer Claims Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process and manage customer orders accurately and efficiently from entry through fulfillment
Verify order details, product availability, inventory allocation, and shipping requirements
Monitor order status and proactively resolve discrepancies, delays, and fulfillment challenges
Coordinate shipments and deliveries with warehouse teams, logistics partners, and transportation providers
Communicate order updates, delivery timelines, and potential issues to customers and internal teams
Manage customer returns, shipping claims, and order-related issues through resolution
Partner with Sales, Procurement, and Finance to address inventory availability, credit holds, and other order-related needs
Maintain accurate order information and documentation in NetSuite and other company systems
Identify opportunities to improve order accuracy, operational efficiency, and the overall customer experience

Requirements

What you’ll need

At least two years of experience in order management, customer service, sales support, logistics, distribution, or a related field
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Excellent communication, customer service, and problem-solving skills
A proactive, solutions-oriented mindset and ability to work effectively across teams
Familiarity with order fulfillment, inventory management, and supply chain processes
Experience using ERP or order management systems and proficiency in Microsoft Office
Experience with NetSuite or a similar ERP system (preferred)
Background in wholesale distribution, solar, renewable energy, or a related industry (preferred)
Experience coordinating shipments, managing returns, or resolving customer claims (preferred)

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) retirement plan with company matching
Paid time off
Professional development opportunities
Employee assistance and additional benefit programs