Product Support Technician

Orica

. Work safely and follow all WHS policies and procedures .

Posted 9/29/2026full-timeMaple Ridge • CanadaMid-LevelSenior💰 CA$68,752 - CA$88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in geotechnical design and monitoring, with strong capabilities in troubleshooting and maintaining geotechnical instruments. Proficient in creating technical documentation and providing training, while adhering to safety protocols and delivering excellent customer support.

Highest-signal resume keywords

Geotechnical Design/MonitoringInstrumentation and TelemetryTechnical Documentation CreationCustomer Support and TrainingBilingual English and French or Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Geotechnical DesignInstrumentationTelemetryData Analysis with PythonTechnical DocumentationField Equipment TroubleshootingGeotechnical Monitoring EquipmentConstruction KnowledgeDatalogging EquipmentSensor Types

Soft Skills

Excellent Communication SkillsStrong Work EthicProblem-Solving CapabilityCustomer-First Mindset

Tools & Technologies

Total StationsPiezometersExtensometersInclinometersSettlement CellsOrica GeoSolutions Products

Industry Keywords

WHS PoliciesGeotechnical Monitoring ProjectsMiningHydro-Electric DamsTailing Storage FacilitiesBridgesTunnels

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Work safely and follow all WHS policies and procedures
Respond to customer support requests raised by ticket, email, or phone
Provide remote and on-site training for customers and internal teams
Assist with commissioning and decommissioning of customer projects
Commission, troubleshoot, maintain, decommission, and collect data from geotechnical instruments
Create technical documentation including field reports, troubleshooting steps, and FAQs
Collaborate with Sales, Engineering, and other departments as needed
Support complex geotechnical monitoring projects for mines, tailing storage facilities, hydro-electric dams, bridges, tunnels, and similar sites
Travel to customer sites across Canada, the United States, Mexico, and Central American countries

Requirements

What you’ll need

Degree in Geotechnical, Geospatial, Geological, Mining, Civil, Mechanical, or Electrical disciplines
3+ years of experience with geotechnical design/monitoring, instrumentation, telemetry, electronics, construction, or similar disciplines
General knowledge of geotechnical design/monitoring concepts, sensor types, datalogging equipment, telemetry, software, or related information
Experience working with geotechnical monitoring equipment or related software, including total stations, piezometers, extensometers, inclinometers, or settlement cells
Ability to perform field visits to customer sites for training, installation, and equipment troubleshooting
Ability to adhere to strict safety protocols
Ability to work outdoors in all weather conditions from -40°C to +40°C
Excellent verbal and written communication skills with a customer-first mindset
Strong work ethic and problem-solving capability
Bilingual English and French or Spanish is a preferred asset
Experience with Orica GeoSolutions products is a preferred asset
Experience with industry competitor products is a preferred asset
Programming knowledge such as Python or Visual Basic for advanced data analysis is a preferred asset
Must not require Orica immigration sponsorship now or in the future

Benefits

Comp & perks

Company-paid travel expenses including transportation, food, and accommodations when traveling
Field service premium
Eligible for annual short-term incentive plan
Medical coverage from the first day worked; basic module paid by the employer
Dental coverage from the first day worked; basic module paid by the employer
Life, Disability and Accidental Death & Dismemberment Insurance
Short- and Long-Term Disability
Registered retirement savings plan (RRSP)
Twelve nationally and/or provincially recognized holidays per calendar year
Paid Time Off
Flexible and diverse career paths
Learning and professional development opportunities
Safe, collaborative, inclusive workplace culture