Analyst, Retail Channels – Sales Development Training

Oriental

. Support the successful implementation of new initiatives and projects, ensuring effective integration into daily operations in alignment with franchise standards and corporate values .

Posted 10/19/2026full-timeSan Juan • Puerto RicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training program design and implementation, with a strong focus on sales, service, and customer experience standards. Proficient in coaching and supporting employee performance while effectively communicating with diverse teams and clients.

Highest-signal resume keywords

Training Program DesignCoaching EmployeesSales Practices KnowledgeBilingual - English and SpanishMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DesignCoachingSales PracticesCustomer Service PrinciplesProject ImplementationPerformance MonitoringClient CommunicationOrganizational SkillsDeadline ManagementBilingual Communication

Soft Skills

Strong CommunicationCollaborationPrioritizationAdaptabilityInterpersonal Skills

Tools & Technologies

MS OfficeExcelPowerPointWordBusiness Applications

Industry Keywords

Business AdministrationTrainingCustomer ExperienceProject DevelopmentEmployee Performance

About the role

Key responsibilities & impact

Support the successful implementation of new initiatives and projects, ensuring effective integration into daily operations in alignment with franchise standards and corporate values
Design and deliver training programs to help team members adopt new processes, tools, and ways of working while reinforcing long-term sustainability and performance
Provide training, orientations, reviews, and seminars to internal clients regarding project and initiative implementation and continuous operations
Train new employees on operations, sales and services, and customer service interactions
Work in project implementation plans according to deployment strategies and schedules
Facilitate instructor-led, virtual, and on-the-job training programs aligned with sales, service, and customer experience standards
Conduct coaching, follow-up, and reinforcement activities to support employee performance and customer experience
Visit branches, remote networks, and self-service channels to explain or review expectations with internal and external clients
Partner with business leaders to identify development opportunities and recommend training or coaching solutions
Organize, convene, and document client and internal project team meetings throughout implementation and post-go-live
Monitor implementation progress, school progress, protocol coaching, quality, and service operations; anticipate issues and communicate them to the supervisor
Participate in project development and provide project-related demonstrations to new and existing clients
Communicate client concerns and future needs to project teams and the supervisor
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in Business Administration or related fields required
One (1)+ year(s) of experience in a similar training related position
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities
Experience coaching employees and reinforcing sales, service or customer experience standards strongly preferred
Ability to plan, organize and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner
Ability to work collaboratively and effectively with diverse staff, colleagues, and clients
Strong communication skills
Knowledge of sales practices, as well as customer service and customer experience principles strongly desirable
Fully bilingual – English and Spanish (verbal and written) required
Proficiency in MS Office (Excel, Power Point, Word) and other business applications required
Legally authorized to work in the US is required
Permanent or ongoing work authorization required
Employee responsible for maintaining eligible work authorization throughout tenure