Oriental

Sales Development Rep

• Support the successful implementation of new initiatives and projects, ensuring effective integration into daily operations in alignment with franchise standards and corporate values
• Design and deliver training programs to help team members adopt new processes, tools, and ways of working while reinforcing long-term sustainability and performance
• Provide training, orientations, reviews, and seminars to internal clients regarding project and initiative implementation and continuous operations
• Train new employees on operations, sales and services, and customer service interactions
• Work in project implementation plans according to deployment strategies and schedules
• Facilitate instructor-led, virtual, and on-the-job training programs aligned with sales, service, and customer experience standards
• Conduct coaching, follow-up, and reinforcement activities to support employee performance and customer experience
• Visit branches, remote networks, and self-service channels to explain or review expectations with internal and external clients
• Partner with business leaders to identify development opportunities and recommend training or coaching solutions
• Organize, convene, and document client and internal project team meetings throughout implementation and post-go-live
• Monitor implementation progress, school progress, protocol coaching, quality, and service operations; anticipate issues and communicate them to the supervisor
• Participate in project development and provide project-related demonstrations to new and existing clients
• Communicate client concerns and future needs to project teams and the supervisor
• Perform other assigned duties

Explore Analyst, Retail Channels – Sales Development Training at Oriental. Review requirements and application details.