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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading consumer lending operations, including underwriting, processing, and contact center management, while driving strategic growth and operational excellence. Proven ability to develop performance metrics, manage large teams, and enhance client satisfaction through effective collaboration and innovative process improvements.
Highest-signal resume keywords
Consumer Loan Origination ExperienceLeadership in Consumer LendingOperational KPI ManagementChange Management ExecutionTeam Development and Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
UnderwritingProcessingOperational Program DevelopmentLoan Origination SystemsPerformance Metrics DevelopmentBusiness Process ImprovementProduct DevelopmentResource PlanningAnalytical SkillsChange Management
Soft Skills
CollaborationNegotiationPersuasionEmpathy for CustomersOrganizational Skills
Tools & Technologies
MS WordMS ExcelMS PowerPointMS VisioLoan Origination Systems
Certifications & Qualifications
Bachelor’s Degree in Business
Industry Keywords
Consumer LendingBusiness Process OutsourcingCredit UnionBankingConsumer FinanceIndirect Auto LendingContact Center ManagementHigh-Volume Support EnvironmentTalent AcquisitionClient Retention
About the role
Key responsibilities & impact- Lead the Origence Lending Services (OLS) business process outsourcing (BPO) division
- Provide operational vision and leadership to achieve strategic growth, diversification, and operational excellence objectives
- Lead implementations, processing, underwriting, funding, contact center, quality assurance, and training functions
- Plan, implement, and execute business initiatives; identify required resources and timelines
- Analyze changing business conditions and adjust operational plans to maximize value for OLS and clients
- Coach, support, and manage staff
- Collaborate with recruiting on talent acquisition
- Lead talent development and retention through department leadership and internal and external resources
- Develop performance metrics, analyze results, implement program enhancements, and drive continuous business improvement
- Engage directly with clients to ensure satisfaction and identify competitive differentiation or expansion opportunities
- Collaborate across business units to meet collective goals and objectives
- Develop and present reports and presentations for internal and external stakeholders
- Participate in prospecting and client calls, presentations, and events as needed
- Develop resource materials and facilitate training for internal and external partners and clients
Requirements
What you’ll need- Bachelor’s Degree in Business, or combination of related certifications and experience
- 5+ years in a senior leadership position for consumer lending at a credit union, bank, or consumer finance company
- 10+ years of consumer loan origination experience (underwriting and processing) with a financial institution or relevant provider
- Success in building sound and scalable operational programs in a growth-oriented business with conflicting priorities and resource constraints
- Indirect auto lending and management of multiple product lines required
- Contact center and remote delivery experience highly preferred
- Success managing large teams across multiple business units with direct and indirect reports in a high-volume, fast-paced support environment
- Experience managing remote teams is a plus
- Experience creating and managing operational KPIs and developing tools and processes for actionable insights
- Experience with sophisticated loan origination systems required
- Product development experience preferred
- Ability to lead large multi-functional teams with little direction or oversight
- Comfortable working with aggressive goals and balancing conflicting priorities in a fluid environment
- Strong empathy for customers and passion for client retention, revenue and growth
- Ability to manage influence through collaboration, persuasion, negotiation, and consensus building
- Excellent collaboration and communications skills, including C-Level presentation skills
- Analytical and process-oriented mindset
- Up to date with modern technologies and tools for managing lending operations
- Enthusiastic and creative leadership ability
- Strong organization and planning skills
- Extensive expertise in staff training, development and team building
- Solid understanding of business contracting
- Clear understanding and successful execution of change management concepts
- Innovative mindset focused on operational process improvement
- Extensive working knowledge of PC Systems, including MS Word, Excel, PowerPoint, Visio, etc.
Benefits
Comp & perks- Flexible Working Environment
- Paid Time Off
- 401k (8% match)
- College Tuition Benefits/ Tuition Reimbursement
- Good Benefits options
- Cultural and Holiday celebrations
- Theme days like Star Wars Day & Bring your Kids to Work Day
- Monthly Townhalls and Quarterly Company Meetings