Origence

Operations

• Provide the operational vision and leadership necessary to meet OLS’s strategic objectives for growth, diversification, and operational excellence
• Lead the OLS operations team across implementations, processing, underwriting, funding, contact center, quality assurance, and training
• Identify required resources and timelines to achieve goals
• Analyze changing business conditions and adjust operational plans to maximize value for OLS and clients
• Coach, support, and manage staff
• Collaborate with recruiting on talent acquisition
• Lead talent development and retention through department leadership and internal and external resources
• Develop performance metrics, analyze results, implement program enhancements, and drive continuous business improvement
• Engage directly with clients to ensure satisfaction and identify competitive differentiation or expansion opportunities
• Collaborate across business units to meet collective goals and objectives
• Develop and present reports and presentations for internal and external stakeholders
• Participate in prospecting and client calls, presentations, and events as needed
• Develop resource materials and facilitate training for internal and external partners and clients

VP, Operations – Lender Support

• Lead the Origence Lending Services business process outsourcing (BPO) business unit
• Provide operational vision and leadership to meet strategic objectives for growth, diversification, and operational excellence
• Lead implementations, processing, underwriting, funding, contact center, quality assurance, and training functions
• Plan, implement, and execute business initiatives
• Identify resources and timelines needed to achieve goals
• Analyze changing business conditions and adjust operational plans
• Coach, support, and manage staff
• Collaborate with recruiting on talent acquisition
• Lead talent development and retention
• Develop performance metrics, analyze results, implement program enhancements, and improve value for clients
• Engage directly with clients to ensure satisfaction and identify differentiation or expansion opportunities
• Collaborate across business units to meet collective goals
• Develop and present reports and presentations for internal and external stakeholders
• Participate in prospecting and client calls, presentations, and events
• Develop resource materials and facilitate training for partners and clients

• Lead the Origence Lending Services (OLS) business process outsourcing (BPO) division
• Provide operational vision and leadership to achieve strategic growth, diversification, and operational excellence objectives
• Lead implementations, processing, underwriting, funding, contact center, quality assurance, and training functions
• Plan, implement, and execute business initiatives; identify required resources and timelines
• Analyze changing business conditions and adjust operational plans to maximize value for OLS and clients
• Coach, support, and manage staff
• Collaborate with recruiting on talent acquisition
• Lead talent development and retention through department leadership and internal and external resources
• Develop performance metrics, analyze results, implement program enhancements, and drive continuous business improvement
• Engage directly with clients to ensure satisfaction and identify competitive differentiation or expansion opportunities
• Collaborate across business units to meet collective goals and objectives
• Develop and present reports and presentations for internal and external stakeholders
• Participate in prospecting and client calls, presentations, and events as needed
• Develop resource materials and facilitate training for internal and external partners and clients

• Lead Origence Lending Services (OLS), Origence’s business process outsourcing division
• Provide operational vision and leadership to meet strategic growth, diversification, and operational excellence objectives
• Lead implementations, processing, underwriting, funding, contact center, quality assurance, and training functions
• Plan, implement, and execute business initiatives
• Identify resources and timelines needed to achieve goals
• Analyze changing business conditions and adjust operational plans
• Coach, support, and manage staff
• Collaborate with recruiting on talent acquisition
• Lead talent development and retention through department leadership, internal/external resources, and personal engagement
• Develop performance metrics, analyze results, implement program enhancements, and improve value for OLS and clients
• Engage directly with clients to ensure satisfaction and identify differentiation or expansion opportunities
• Collaborate across business units to meet collective goals
• Develop and present reports and presentations for internal and external stakeholders
• Participate in prospecting and client calls, presentations, and events
• Develop resource materials and facilitate training for internal and external partners and clients