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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in consumer lending operations, with extensive experience in managing large teams, developing operational KPIs, and implementing effective training programs. Proven ability to drive client satisfaction and business growth through innovative operational strategies and collaboration across business units.
Highest-signal resume keywords
Consumer Loan Origination ExperienceLeadership in Consumer LendingOperational KPI ManagementContact Center ExperienceTeam Development and Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan Origination SystemsUnderwritingProcessingOperational Program DevelopmentChange ManagementPerformance Metrics DevelopmentBusiness ContractingProduct DevelopmentAnalytical SkillsResource Planning
Soft Skills
CollaborationCommunication SkillsEmpathy for CustomersNegotiationCreative Leadership
Tools & Technologies
MS WordMS ExcelMS PowerPointMS VisioLending Operations Tools
Certifications & Qualifications
Bachelor's Degree in Business
Industry Keywords
Consumer LendingCredit UnionBankingConsumer FinanceIndirect Auto Lending
About the role
Key responsibilities & impact- Lead Origence Lending Services (OLS), Origence’s business process outsourcing division
- Provide operational vision and leadership to meet strategic growth, diversification, and operational excellence objectives
- Lead implementations, processing, underwriting, funding, contact center, quality assurance, and training functions
- Plan, implement, and execute business initiatives
- Identify resources and timelines needed to achieve goals
- Analyze changing business conditions and adjust operational plans
- Coach, support, and manage staff
- Collaborate with recruiting on talent acquisition
- Lead talent development and retention through department leadership, internal/external resources, and personal engagement
- Develop performance metrics, analyze results, implement program enhancements, and improve value for OLS and clients
- Engage directly with clients to ensure satisfaction and identify differentiation or expansion opportunities
- Collaborate across business units to meet collective goals
- Develop and present reports and presentations for internal and external stakeholders
- Participate in prospecting and client calls, presentations, and events
- Develop resource materials and facilitate training for internal and external partners and clients
Requirements
What you’ll need- MUST BE LOCATED IN THE DENVER/GREENWOOD VILLAGE AREA OR OPEN TO RELOCATION
- Bachelor�s Degree in Business, or combination of related certifications and experience
- 5+ years in a senior leadership position for consumer lending at a credit union, bank, or consumer finance company
- 10+ years of consumer loan origination experience (underwriting and processing) with a financial institution or relevant provider
- Success in building sound and scalable operational programs in a growth-oriented business with conflicting priorities and resource constraints
- Indirect auto lending and management of multiple product lines required
- Contact center and remote delivery experience highly preferred
- Success managing large teams across multiple business units with direct and indirect reports in a high-volume, fast-paced support environment
- Experience managing remote teams is a plus
- Experience creating and managing operational KPIs and tools/processes for actionable insights and continuous improvement
- Experience with sophisticated loan origination systems required
- Product development experience preferred
- Ability to lead large multi-functional teams
- Comfortable working with aggressive goals and balancing conflicting priorities
- Strong empathy for customers and passion for client retention, revenue and growth
- Ability to manage influence through collaboration, persuasion, negotiation, and consensus building
- Excellent collaboration and communications skills including C-Level presentation skills
- Analytical and process-oriented mindset
- Up to date with modern technologies and tools for managing lending operations
- Enthusiastic and creative leadership ability
- Strong organization and planning skills
- Extensive expertise in staff training, development and team building
- Solid understanding of business contracting
- Clear understanding and successful execution of change management concepts
- Innovative mindset regarding operational processes
- Extensive working knowledge of PC Systems, including MS Word, Excel, PowerPoint, Visio, etc.
Benefits
Comp & perks- Flexible Working Environment
- Paid Time Off
- 401k (8% match)
- College Tuition Benefits/ Tuition Reimbursement
- Good Benefits options
- Cultural and Holiday celebrations
- Theme days like Star Wars Day & Bring your Kids to Work Day
- Monthly Townhalls and Quarterly Company Meetings