VP, Operations – Lender Support

Origence

. Provide the operational vision and leadership necessary to meet OLS’s strategic objectives for growth, diversification, and operational excellence .

Posted 9/16/2026full-timeGreenwood Village • Colorado • United StatesLead💰 $161,600 - $202,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in operational management, focusing on consumer lending, team development, and performance metrics to drive growth and client satisfaction. Proficient in managing multifunctional teams and implementing continuous improvement strategies in a fast-paced environment.

Highest-signal resume keywords

Senior Leadership ExperienceConsumer Loan OriginationOperational KPI ManagementTeam Development and TrainingChange Management Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer LendingLoan Origination SystemsOperational Program DevelopmentPerformance Metrics AnalysisBusiness ContractingProcess ImprovementProduct DevelopmentAnalytical MindsetRemote Team ManagementMultifunctional Team Leadership

Soft Skills

CollaborationCommunication SkillsEmpathy for CustomersNegotiationOrganizational Skills

Tools & Technologies

MS WordMS ExcelMS PowerPointMS VisioLending Operations Technologies

Certifications & Qualifications

Bachelor’s Degree in BusinessRelated Certifications

Industry Keywords

Consumer FinanceCredit UnionBankingIndirect Auto LendingContact Center Experience

About the role

Key responsibilities & impact

Provide the operational vision and leadership necessary to meet OLS’s strategic objectives for growth, diversification, and operational excellence
Lead the OLS operations team across implementations, processing, underwriting, funding, contact center, quality assurance, and training
Identify required resources and timelines to achieve goals
Analyze changing business conditions and adjust operational plans to maximize value for OLS and clients
Coach, support, and manage staff
Collaborate with recruiting on talent acquisition
Lead talent development and retention through department leadership and internal and external resources
Develop performance metrics, analyze results, implement program enhancements, and drive continuous business improvement
Engage directly with clients to ensure satisfaction and identify competitive differentiation or expansion opportunities
Collaborate across business units to meet collective goals and objectives
Develop and present reports and presentations for internal and external stakeholders
Participate in prospecting and client calls, presentations, and events as needed
Develop resource materials and facilitate training for internal and external partners and clients

Requirements

What you’ll need

Must be located in the Denver/Greenwood Village area or open to relocation
Bachelor’s Degree in Business, or combination of related certifications and experience
5+ years in a senior leadership position for consumer lending at a credit union, bank, or consumer finance company
10+ years of consumer loan origination experience (underwriting and processing) with a financial institution or relevant provider
Success in building sound and scalable operational programs in a growth-oriented business with conflicting priorities and resource constraints
Indirect auto lending and management of multiple product lines required
Contact center and remote delivery experience highly preferred
Success managing large teams across multiple business units with direct and indirect reports in a high-volume, fast-paced support environment
Experience managing remote teams is a plus
Experience creating and managing operational KPIs and tools/processes for actionable insights and continuous improvement
Experience with sophisticated loan origination systems required
Product development experience preferred
Ability to lead large multifunctional teams with little direction or oversight
Comfortable working with aggressive goals and balancing conflicting priorities in a fluid environment
Strong empathy for customers and passion for client retention, revenue, and growth
Ability to manage influence through collaboration, persuasion, negotiation, and consensus building
Excellent collaboration and communication skills, including C-level presentation skills
Analytical and process-oriented mindset
Up to date with modern technologies and tools for managing lending operations
Enthusiastic and creative leadership ability
Strong organization and planning skills
Extensive expertise in staff training, development, and team building
Solid understanding of business contracting
Clear understanding and successful execution of change management concepts
Innovative mindset for operational process change
Extensive working knowledge of PC systems, including MS Word, Excel, PowerPoint, Visio, etc.

Benefits

Comp & perks

Flexible Working Environment
Paid Time Off
401k (8% match)
College Tuition Benefits/ Tuition Reimbursement
Good Benefits options
Cultural and Holiday celebrations
Theme days like Star Wars Day & Bring your Kids to Work Day
Monthly Townhalls and Quarterly Company Meetings