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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer collections and credit management, with a strong focus on payment plan negotiation and dispute resolution. Proficient in using Hoopiz for managing collections and maintaining professional customer relationships.
Highest-signal resume keywords
Customer Collections ExperiencePayment Plan NegotiationHoopiz ProficiencyDispute ResolutionOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment Plan Negotiation MethodsCollection TechniquesCustomer Account ManagementAnalysis of Payment DelaysDocumentation of Communications
Soft Skills
Interpersonal SkillsTeam SpiritDiplomacyMethodical ApproachEagerness to Learn
Tools & Technologies
Hoopiz
Industry Keywords
B2B CollectionsB2C CollectionsCredit ManagementCustomer DisputesFormal Notices of Default
About the role
Key responsibilities & impact- Manage amicable and preventive collection of a portfolio of customer accounts
- Conduct targeted follow-ups by phone, email, and mail using Hoopiz
- Analyze the causes of payment delays and negotiate payment plans
- Identify, qualify, and record the reasons for collection blockages in Hoopiz
- Coordinate with the Sales, Order Administration, and Accounting teams to resolve customer disputes
- Participate in dispute review committees and report on case progress, risks, and collections
- Prepare formal notices of default and compile case files for external collection partners
- Work with the Accounting team on provisions for doubtful receivables
- Maintain professional customer relationships and ensure all communications are properly documented
Requirements
What you’ll need- Proven experience in a similar role in customer collections or credit management (B2B or B2C)
- Strong command of telephone and written collection techniques
- Strong knowledge of payment plan negotiation methods
- Proficiency with dedicated collection tools, ideally Hoopiz
- Ability to handle disputes with diplomacy and firmness
- Strong organizational and methodical approach
- Excellent interpersonal skills
- Strong team spirit
- Eagerness to learn and work as part of a passionate team
Benefits
Comp & perks- Training and support in using Gemini to enhance creativity and productivity
- Hybrid working arrangement