Orisha

Customer Support

• Handle incoming customer requests through email, chat, phone, and ticketing channels
• Comply with Service Level Agreements (SLAs)
• Analyze user issues and diagnose common functional anomalies
• Guide customers step-by-step toward fast and effective resolutions
• Document and escalate complex technical incidents and feature requests to Product and L2 Support teams
• Reproduce bugs and provide detailed incident context
• Contribute field feedback to the software roadmap
• Maintain customer files and ticket lifecycles in Intercom FinAI
• Enrich the internal knowledge base and external help-center FAQs
• Work closely with Rosanne de Wit as the primary customer contact

Customer Support Specialist

Product Manager

• Define and champion the Vendre product vision, strategy, roadmap, and business outcomes
• Develop a deep understanding of customers, users, competitors, and market trends across B2B, B2C, and omnichannel commerce
• Define and validate AI-enabled features, copilots, and autonomous commerce workflows
• Balance customer value, growth opportunities, platform modernisation, and technical debt
• Define the product strategy for migrating customers from legacy platforms to Vendre
• Segment the installed base and establish migration waves, priorities, and repeatable migration journeys
• Identify functional gaps blocking migration and prioritize required platform capabilities
• Decide which legacy capabilities should be rebuilt, redesigned, replaced, integrated, or retired
• Track migration progress, customer adoption, transferred revenue, and churn risk
• Collaborate closely with Engineering, Design, Sales, Customer Success, Services, and Marketing

Senior Product Manager

Data Engineer

• Lead end-to-end data migration projects related to the Group’s acquisitions
• Organize and coordinate migration activities, define timelines, track progress, and anticipate risks
• Coordinate business teams, systems integrators, and the Data Department
• Ensure deadlines are met and provide regular reporting
• Design reusable migration pipelines using Python, SQL, Boomi, and Databricks
• Develop scripts to automate data validation and anomaly detection
• Build tools to track processed volumes, progress, and data quality
• Analyze data from acquired companies and map source data to the target model
• Perform end-to-end migrations, including extraction, transformation, and loading
• Identify and resolve duplicates, inconsistencies, and missing data
• Implement quality controls and support business teams in resolving anomalies
• Ensure data integrity before integration into target systems

Data Migration Lead

Human Resources

• Serve as the primary HR point of contact for the Sales, Customer Support, Sales Administration, and Professional Services teams, representing approximately 250 employees
• Support managers on a daily basis at both strategic and operational levels
• Help managers develop their leadership presence and strengthen their leadership capabilities
• Support the transformation from an organization structured around legal entities and geographic regions to an organization structured by professional functions
• Travel regularly to 13 sites across France and Luxembourg
• Participate in integrations and support post-integration synergies in an active M&A environment
• Work closely with the Business Unit leadership team and support the Go-to-Market and Operations teams

Human Resources Business Partner – HRBP

• Develop the test strategy and overall test plan
• Write test scenarios and organize and facilitate SIT, UAT, and regression testing campaigns
• Approve test acceptance reports
• Implement and manage the bug-tracking tool
• Triage, prioritize, and monitor incident resolution with the implementation partner
• Facilitate testing ceremonies and distribute progress dashboards
• Document as-is and to-be business processes
• Draft finance operating procedures and create user guides
• Facilitate workshops with business teams and gather and prioritize functional requirements
• Challenge business rules and manage change requests
• Assess operational impacts and prepare and deliver training sessions
• Gather feedback from the field and contribute to project communications
• Produce progress metrics and participate in steering committees
• Work closely with the ERP Project Manager and act as the interface between business teams and the implementation partner

ERP Finance Transition Manager – Product Owner

Consultant

• Configureer en personaliseer het WMS-platform WarpSpeed/Core WMS voor specifieke klantworkflows en operationele eisen
• Analyseer functionele klanteisen en vertaal deze naar technische specificaties
• Werk samen met implementation project managers, software engineers en eindklanten
• Structureer, documenteer en verbeter configuratiestandaarden, uitroltemplates en technische documentatie in het Engels of Nederlands
• Ondersteun operationele livegangen
• Verzorg gebruikerstrainingen
• Los complexe technische incidenten op tijdens en na implementatie
• Werk nauw samen met de Implementation Team Lead
• Gebruik Gemini als dagelijkse AI-partner voor creativiteit en productiviteit

Technical Integration Consultant

• Configure and customize the WarpSpeed / Core WMS platform for client workflows and operational requirements
• Analyze functional client requirements and translate them into technical specifications
• Collaborate with implementation project managers, software engineers, and end clients
• Structure, document, and improve configuration standards, deployment templates, and technical documentation in English or Dutch
• Support operational go-lives
• Deliver user training
• Resolve complex technical incidents during and after implementation
• Work with the implementation team lead to translate business needs into standardized, high-performing configurations

• Configure and customize the WarpSpeed / Core WMS platform for clients’ workflows and operational requirements
• Analyze functional client requirements and translate them into technical specifications
• Collaborate with implementation project managers, software engineers, and end clients
• Structure, document, and improve configuration standards, deployment templates, and technical documentation in English or Dutch
• Support operational go-lives
• Deliver user training
• Resolve complex technical incidents during and after implementation
• Work with the implementation team lead to translate business needs into standardized, high-performing configurations

Support Engineer

• Handle an average of 7 to 8 complex cases per day by phone, email, or customer portal
• Diagnose and resolve complex incidents across retail store environments, databases, and applications
• Restart blocked checkout openings and correct major inventory discrepancies
• Monitor and analyze data flows synchronized 24/7 between stores, e-commerce, and loyalty systems
• Check connection logs and reprocess data in the event of anomalies
• Lead weekly knowledge-sharing sessions for Tier 1 Support
• Write procedure guides and expand the knowledge base
• Document recurring issues and complex bugs before escalation to R&D / Tier 3 Support
• Track cases in the Evanti ticketing system
• Maintain clear and reassuring communication with customers
• Act as the liaison between Tier 1 Support and the Tier 3 / R&D team
• Ensure business continuity for merchants using Ginkoia solutions

Support Technician, Tier 2

Project Manager

• Manage the full project lifecycle for projects ranging from 15 to 300 days, from kick-off through design analysis, configuration, and final deployment
• Ensure compliance with schedules and milestones, and maintain the quality of deliverables
• Lead requirements-gathering workshops with agricultural cooperatives, agricultural suppliers, and agri-food companies
• Understand the agri-food sector’s business challenges in order to configure CRM solutions
• Work with SQL Server databases
• Produce accurate, multi-level KPI reports and design data-processing workflows
• Ensure the integrity of information flows between the CRM and ERP systems
• Train cooperative administrators and Key Users
• Support user acceptance testing and ensure a successful go-live
• Support the installed base of 80 clients with enhancement projects and the integration of new modules
• Collaborate with cross-functional technical teams, particularly R&D and Infrastructure
• Hand over to the support teams once the client is self-sufficient

CRM Functional Project Manager

Collections

• Develop and nurture the team’s talent
• Set individual and collective objectives
• Support agents in the field
• Conduct coaching sessions and performance reviews
• Allocate the receivables portfolio fairly
• Organize work according to priorities and areas of expertise
• Optimize the reduction of overdue receivables and DSO
• Identify bottlenecks and recommend improvements to collection methods and collection and CRM software
• Organize the resolution of complex disputes and litigation matters
• Participate in dispute committees and lead litigation decisions
• Collaborate with the Sales, Legal, and Accounting departments
• Prepare and present detailed activity reports to Cash Collection management

Customer Support Specialist

Senior Product Manager

Data Migration Lead

Human Resources Business Partner – HRBP

ERP Finance Transition Manager – Product Owner

Technical Integration Consultant

Technical Integration Consultant

Technical Integration Consultant

Support Technician, Tier 2

CRM Functional Project Manager

Team Leader – Collections Officer