Customer Success Manager

Orisha

. Independently manage a portfolio of approximately ten strategic clients and build long-term partnerships .

Posted 10/26/2026full-timeParis • FranceMid-LevelSenior💰 €50,000 - €70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic client portfolios within commercial real estate or investment sectors, with a strong focus on financial modelling, data analysis, and customer success in B2B SaaS environments. Proficient in enhancing client engagement through effective communication and training on digital tools like Soneka.

Highest-signal resume keywords

Client Portfolio ManagementFinancial ModellingData AnalysisCustomer SuccessExcel Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial AnalysisPortfolio ManagementData HandlingCommercial Lease ModellingAsset Performance KPIsSonekaProject ManagementB2B SaaSDigital Tool ProficiencyField Feedback Analysis

Soft Skills

Interpersonal SkillsActive ListeningAdaptabilityAutonomyCommunication Skills

Industry Keywords

Commercial Real EstatePropTechFinTechInvestmentCustomer Engagement

About the role

Key responsibilities & impact

Independently manage a portfolio of approximately ten strategic clients and build long-term partnerships
Train and support users in mastering Soneka and deploying new features
Provide business and second-level solution expertise for complex use cases involving data flows, financial KPIs, and commercial lease modelling
Lead regular meetings and functional workshops to maximize customer adoption and engagement
Deliver enhancement projects for existing clients, including new asset portfolio integrations, entity mergers, and the implementation of additional flows or modules
Monitor customer satisfaction and actual product usage while anticipating stakeholder needs to secure retention
Analyze field feedback and synthesize improvement needs for product development
Collaborate with the Product Manager and technical teams on functional specifications and testing phases
Support the Sales team during targeted demos by sharing field experience and preparing effective demonstration environments

Requirements

What you’ll need

Successful experience either in commercial real estate or investment (asset management, property management, portfolio management, financial analysis, or valuation), with strong digital-tool and data-handling skills, or in project management or Customer Success at a B2B SaaS software publisher, ideally in PropTech or FinTech
Genuine interest in financial modelling and real estate
Comfortable with key financial concepts, including cash flows and asset-performance KPIs
Understanding of real estate assets and commercial leases
Excellent command of Excel
Strong analytical mindset and rigorous data management
Excellent interpersonal skills and the ability to act as a credible, reassuring point of contact for finance departments and demanding investors
Autonomy, adaptability, and active listening
Ability to communicate in English, both orally and in writing, with international clients or colleagues

Benefits

Comp & perks

Permanent employment contract (CDI)
Gemini training and encouragement to use AI for creativity and productivity
Hybrid work arrangement
Very occasional travel
Fixed gross annual salary of €50,000–€70,000, depending on profile and experience