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Orisha

Customer Support Specialist

Orisha

. Handle incoming customer requests through email, chat, phone, and ticketing channels .

Posted 10/2/2026part-timeNijkerk • NetherlandsJunior💰 €2,500 - €3,200 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical support, with a strong focus on problem-solving, effective communication, and maintaining service level agreements. Proficient in using ticketing tools and CRMs while being fluent in both Dutch and English.

Highest-signal resume keywords
Customer Support ExperienceTicketing Tools ProficiencyFluency in Dutch and EnglishLogical Reasoning SkillsEmpathy and Customer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportTechnical SupportTicketing ToolsCRMsBug ReproductionIncident DocumentationFeature Request EscalationKnowledge Base ContributionService Level Agreements ComplianceSoftware Architecture Understanding
Soft Skills
EmpathyPatienceProactivityCuriosityComposure in Fast-Paced Environments
Tools & Technologies
Intercom FinAI
Industry Keywords
SaaS SupportIT HelpdeskCustomer Requests ManagementField Feedback ContributionCustomer File Maintenance

About the role

Key responsibilities & impact
  • Handle incoming customer requests through email, chat, phone, and ticketing channels
  • Comply with Service Level Agreements (SLAs)
  • Analyze user issues and diagnose common functional anomalies
  • Guide customers step-by-step toward fast and effective resolutions
  • Document and escalate complex technical incidents and feature requests to Product and L2 Support teams
  • Reproduce bugs and provide detailed incident context
  • Contribute field feedback to the software roadmap
  • Maintain customer files and ticket lifecycles in Intercom FinAI
  • Enrich the internal knowledge base and external help-center FAQs
  • Work closely with Rosanne de Wit as the primary customer contact

Requirements

What you’ll need
  • 1 to 3 years of experience in a customer support or technical support role (Customer Support, IT Helpdesk, or SaaS Support)
  • Hands-on experience with ticketing tools and CRMs
  • Fluent in both Dutch and English, spoken and written
  • Strong logical reasoning skills
  • Empathetic, patient, and customer-service oriented
  • Proactive and curious, with an interest in understanding software architecture
  • Ability to maintain composure and efficiency in a fast-paced environment
  • Based in the Netherlands and able to work from the offices in Nijkerk
  • Available for a 12-month fixed-term contract, renewable for another 12 months

Benefits

Comp & perks
  • Hybrid and flexible working model
  • Travel allowance
  • Pension plan
  • Fixed 13th month included in the salary package
  • Gemini training and encouragement to use AI to boost creativity and productivity