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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Project Management and Software Deployment, with a strong focus on client needs assessment, documentation, and training delivery. Capable of leading cross-functional teams and managing complex problem-solving in ERP environments.
Highest-signal resume keywords
IT Project ManagementSoftware DeploymentERP EnvironmentsAnalytical SkillsTraining Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project TrackingDocumentationClient AuditsLevel 3 SupportTechnical Services
Soft Skills
Active ListeningDiplomacyTeam CollaborationConsensus BuildingConstructive Feedback
Certifications & Qualifications
Two-Year Post-Secondary Degree
Industry Keywords
Client Needs AssessmentDeployment PhasesQuality MetricsKnowledge Base ContributionPre-Sales Activities
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Audit and analyze client needs and plan deployment phases
- Lead project meetings, provide progress reporting, and manage disputes
- Document and coordinate the work of technical teams, trainers, and service providers
- Produce project-tracking deliverables and the documentation required for billing
- Conduct on-site client audits to scope deployments
- Deliver advanced training sessions for expert users
- Provide technical or training services on assigned projects or in support of colleagues
- Prepare the documentation required to support and bill for services delivered
- Respond to client inquiries in coordination with the Support team
- Handle Level 3 support tickets as needed
- Train the Support team on deployed configurations and lead post-deployment committees for major accounts
- Provide occasional technical and industry expertise during pre-sales activities
- Escalate client needs and field feedback to inform and enhance the product roadmap
- Contribute to the internal knowledge base
- Contribute to quality metrics and procedures
- Participate in team training and certification programs
- Work closely with the Delivery Director and the Technical, Support, R&D, Sales, and Administration teams
Requirements
What you’ll need- Two-year post-secondary degree or equivalent
- At least 2 years of professional experience in IT project management or software deployment
- General knowledge of ERP environments
- Strong analytical and complex problem-solving skills
- Ability to work as part of a team, build consensus, defuse tensions through active listening and diplomacy, and provide constructive feedback
- Commitment to ethical and transparent practices
- Eagerness to learn and grow within a passionate team
- Permanent, full-time position
Benefits
Comp & perks- Gemini training and encouragement to use AI tools to boost creativity and productivity
- Training and certification programs for teams