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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management capabilities while optimizing collections processes and ensuring compliance with accounting rules and legislation. Proficient in negotiation and impactful communication in both French and English, with a focus on achieving collection objectives.
Highest-signal resume keywords
B2B/B2C Collections ExperienceTeam LeadershipNegotiation SkillsAccounting KnowledgeCRM/Collections Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounting RulesDebt Collection LegislationExcel ProficiencyCollections OptimizationPerformance Review Conducting
Soft Skills
Natural LeadershipImpactful CommunicationAbility to Work Under PressureEagerness to LearnTeam Collaboration
Tools & Technologies
CRM SoftwareCollections Tools
Industry Keywords
Debt CollectionReceivables ManagementDispute ResolutionCash Collection Management
About the role
Key responsibilities & impact- Develop and nurture the team’s talent
- Set individual and collective objectives
- Support agents in the field
- Conduct coaching sessions and performance reviews
- Allocate the receivables portfolio fairly
- Organize work according to priorities and areas of expertise
- Optimize the reduction of overdue receivables and DSO
- Identify bottlenecks and recommend improvements to collection methods and collection and CRM software
- Organize the resolution of complex disputes and litigation matters
- Participate in dispute committees and lead litigation decisions
- Collaborate with the Sales, Legal, and Accounting departments
- Prepare and present detailed activity reports to Cash Collection management
Requirements
What you’ll need- Minimum two- to three-year post-secondary degree in Accounting, Business Administration, Finance, or Business
- Strong experience in B2B/B2C collections
- Proven experience managing a team as a Team Leader
- Strong negotiation skills
- Thorough knowledge of accounting rules
- Strong knowledge of legislation governing amicable and judicial debt collection
- Natural leadership skills
- Advanced proficiency in Excel and CRM/collections tools
- Ability to work under pressure
- Impactful communication skills in French and English
- Eagerness to learn and work as part of a passionate team
Benefits
Comp & perks- Training and encouragement to use Gemini to boost creativity and productivity
- Hybrid working