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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT teams, overseeing resource allocation, and ensuring operational performance while maintaining high service quality. Proficient in AWS Cloud environments, SQL Server, and PostgreSQL, with strong leadership and communication skills in both English and French.
Highest-signal resume keywords
AWS Cloud ProficiencySQL Server ProficiencyPostgreSQL ProficiencyIT Team ManagementFrench Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AWS CloudSQL ServerPostgreSQLNetwork ArchitecturesWindows ServerKPI MonitoringSLA MonitoringAutomation ToolsScripting ToolsQuality Control
Soft Skills
Instructional LeadershipService OrientationEagerness to LearnTeam CollaborationCommunication Skills
Tools & Technologies
SalesforceAircallOnaya ERPAWS EC2AWS RDS
Certifications & Qualifications
Master’s DegreeEngineering Degree
Industry Keywords
IT ManagementHelpdesk ManagementOperational PerformanceQuality AssuranceResource Allocation
Tech Stack
Tools & technologiesAWSCloudEC2ERPPostgresSQL
About the role
Key responsibilities & impact- Lead local and nearshore team members on a daily basis
- Manage schedules and resource allocation
- Monitor KPIs and SLAs using Salesforce and Aircall
- Lead recruitment and onboarding for new talent
- Approve target deployment architectures for Onaya ERP systems on AWS EC2/RDS and on-premises environments
- Ensure the quality control of technical deliverables
- Ensure service commitments to management are met
- Handle blocking and complex N3-level incidents
- Support clients during pre-sales phases and critical situations
- Structure operating procedures and quality assurance processes
- Deploy automation and scripting tools
- Design continuous training programs for teams
- Ensure communication between technical teams, functional support, and management
- Maintain a high level of operational performance and customer availability
Requirements
What you’ll need- Master’s degree / Engineering degree
- 5 to 8 years of experience
- 2 to 3 years of experience managing an IT / Helpdesk team
- Proficiency in AWS Cloud environments
- Proficiency in SQL Server and PostgreSQL databases
- Proficiency in network architectures and Windows Server
- Excellent French, both spoken and written
- Strong instructional leadership, rigor, and a keen sense of service
- Eagerness to learn and work as part of a passionate team
Benefits
Comp & perks- Permanent contract
- Training on using Gemini to boost creativity and productivity