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About the role
Key responsibilities & impact- Communicate with students in writing via Zendesk and by phone via Zendesk Talk
- Address students’ issues and propose solutions tailored to their needs
- Resolve training-related issues, handle disputes, and troubleshoot bugs
- Collaborate with Customer Care Specialists, Account Managers, and the Client Ops team
- Represent the student voice within the company
- Monitor and manage orders
- Provide information about purchases and resolve complex or urgent situations
- Support students from enrollment through obtaining their driving license
- Ensure an outstanding customer experience and serve as an Ornikar brand ambassador
Requirements
What you’ll need- 1–2 years of total experience in a similar role, including internships
- Enjoy supporting customers and finding solutions tailored to their needs
- Be thorough, organized, and curious
- Be patient, empathetic, and solution-oriented
- Excellent verbal and written communication skills
- Excellent command of spelling and written communication
- Be responsive and able to manage priorities effectively
- Strong customer-service mindset and a positive attitude, including on the phone
- French language and spelling assessment as part of the case study
- Authorization to work in France, if required
Benefits
Comp & perks- 1 additional day off per month, in addition to the 25 statutory days of paid leave
- The opportunity to obtain your driving license free of charge
- 2 remote-working days per week
- A Swile card with €11 per day in meal vouchers, 50% covered by Ornikar
- €45.40 per month toward transportation costs, 100% covered
- Supplemental health insurance with Alan
- A Gymlib subscription for sports and well-being
- Access to Edflex, our learning platform, to continue developing your skills
- Numerous discounts through Leeto, our Works Council partner
- Bright Paris offices with access to a large garden
- Regular events: AfterRoads, Summer Party, Christmas Party, and Q-Launch
- Seasonal fruit baskets delivered daily, plus a snack bar with nuts and beverages