Ornikar

Account Manager

• Build and maintain strong, long-term relationships with approximately 180 independent driving instructors in the field
• Respond to instructors’ requests and conduct proactive outreach
• Engage with, monitor, and advise the instructor network through in-person and phone check-ins, email campaigns, and virtual or in-person meetings
• Organize group meetings with more than 20 attendees, as well as lunches and events
• Conduct quantitative and qualitative analyses of local areas to understand supply and demand
• Complete the onboarding of new instructors
• Organize their scheduling and launch on Ornikar
• Prevent and resolve administrative, educational, or behavioral disputes
• Ensure the satisfaction and retention of the instructor network
• Work within the regional teams across the Nouvelle-Aquitaine region

Sales

• Define the Sales strategy in collaboration with the Head of Growth
• Drive sales performance and achieve growth targets for the Education and Insurance businesses
• Define, implement, and optimize the conversion strategy for prospects and opportunities
• Define, manage, and analyze sales KPIs: conversion rate, average order value, uplift, time to conversion, cost of Sales, customer lifetime value, and retention
• Provide regular reporting to senior management
• Lead strategic continuous-improvement projects to maximize the efficiency of sales cycles
• Manage and foster relationships with external partners and service providers
• Ensure sales compliance and quality in accordance with insurance and education regulations
• Collaborate with Client Operations / Support to ensure the post-sales experience and maximize customer retention and satisfaction
• Manage the two Sales Managers on a day-to-day basis

Head of Sales

Customer Support

• Communicate with students in writing via Zendesk and by phone via Zendesk Talk
• Address students’ issues and propose solutions tailored to their needs
• Resolve training-related issues, handle disputes, and troubleshoot bugs
• Collaborate with Customer Care Specialists, Account Managers, and the Client Ops team
• Represent the student voice within the company
• Monitor and manage orders
• Provide information about purchases and resolve complex or urgent situations
• Support students from enrollment through obtaining their driving license
• Ensure an outstanding customer experience and serve as an Ornikar brand ambassador

Customer Care Specialist

Support Engineer

• Provide operational and technical support to all employees.
• Manage and maintain the IT infrastructure for 300 internal employees, including workstations, networking, telephony, and meeting rooms.
• Oversee and optimize onboarding and offboarding processes, including hardware management, preparation, and configuration.
• Manage equipment inventory and procurement, while optimizing costs.
• Configure and administer essential software and applications, including Primo, Okta, Google Workspace, Slack, Notion, and more.
• Manage access rights and privileges through automation, monitoring, and security reviews.
• Provide technical support to internal and external employees.
• Ensure the security of workstations, mobile phones, and software, web, and SaaS tools.
• Participate in the implementation, security, and optimization of IT networks.
• Administer and maintain UniFi networks, including routers, switches, Wi-Fi access points, VLANs, and more.
• Monitor technology developments and propose improvements or security initiatives, particularly regarding EDR and MFA.
• Participate in infrastructure and IT tool migration projects.
• Take ownership of the company’s AI tools and propose optimized IT workflows.
• Write and update technical documentation and internal procedures.
• Travel to En Voiture Simone sites will be required.
• Work under the supervision of the IT Manager.

IT Support Engineer

Engineering Manager

• Organize, plan, facilitate, and lead the squad’s activities
• Develop roadmaps with clear delivery timelines and quality expectations
• Lead and coordinate team members’ activities, including without direct line-management responsibility
• Ensure business alignment and guarantee the squad’s delivery
• Contribute to the BU’s objectives
• Help maintain the production platform in operational condition
• Assess, develop, and improve team performance
• Participate in recruitment, onboarding, mentoring, coaching, and continuous improvement
• Provide supportive, hands-on people management focused on performance
• Unite the team around Ornikar’s vision and business challenges
• Participate in cross-functional projects within the Tech team
• Gather and arbitrate the needs of product squads
• Build the roadmap and deliver on commitments
• Contribute to the EDU department’s technical and AI vision

Software Engineer

• Design and deliver high-impact features, owning the full lifecycle from framing the user problem with the PM and designer through post-launch monitoring and measuring results
• Contribute to defining frontend best practices with the Frontend Core Team and ensure they are followed day to day through code reviews, standards, and tools
• Maintain and evolve the tech stack, including performance, technical debt, and upgrades
• Contribute to cross-functional Working Groups
• Participate in and contribute to team rituals, including daily stand-ups, sprint reviews, and demos
• Share knowledge within the team
• Use AI to accelerate your work and develop practical use cases
• Build the interfaces for Ornikar’s React Native mobile applications and React web interfaces, helping revolutionize driver’s license and driving education

Account Manager

Head of Sales

Customer Care Specialist

IT Support Engineer

Engineering Manager

Frontend Engineer – React Native