Gene Therapy Case Manager

Orsini - Rare Disease Pharmacy Solutions

. Serve as primary contact with the manufacturer regarding all patient referrals and shipments .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $30 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient referral management, prescription validation, and prior authorization processes while ensuring accurate order processing and delivery coordination. Strong ability to communicate effectively with patients, healthcare providers, and insurance plans in a fast-paced pharmacy environment.

Highest-signal resume keywords

Pharmacy Technician LicenseSpecialty Pharmacy ExperiencePrior Authorization ProcessesCustomer Service ExperienceMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prescription ValidationOrder ProcessingPatient Benefit VerificationDelivery CoordinationClinical Documentation Handling

Soft Skills

Detail OrientedTeam CollaborationMultitasking AbilityEffective CommunicationCustomer Relationship Building

Tools & Technologies

Workflow SystemsComputer Systems

Certifications & Qualifications

National Technician Certification

Industry Keywords

Patient ReferralsInsurance PlansPharmacy OperationsFast-Paced EnvironmentInbound and Outbound Calls

About the role

Key responsibilities & impact

Serve as primary contact with the manufacturer regarding all patient referrals and shipments
Provide real-time communication to the manufacturer regarding pending referral updates and patient initial and refill shipments
Contact physician offices to validate prescriptions and obtain required clinical documentation
Initiate prior authorizations through insurance plans and support physician offices during appeals
Contact patients and caregivers to schedule deliveries and determine supply needs
Accurately dispense products in the computer system to generate delivery tickets and prescription labels
Coordinate deliveries with physician offices
Establish and continually build rapport with patients
Process and verify patient benefits and payment options
Enter and update new and refill orders in multiple workflow systems
Ensure timely processing of patient orders within committed time frames
Collaborate with intake teams and physician offices
Handle inbound and outbound calls to patients, physician offices, and insurance plans

Requirements

What you’ll need

High School diploma or equivalent
Pharmacy Technician License (required)
National Technician Certification (preferred)
4 year's experience in pharmacy or customer service environment
Previous Specialty Pharmacy experience (preferred)
Intermediate Knowledge of Microsoft Excel Required
Experience providing customer service to internal and external customers
Ability to work well in a team environment and provide support to other team members
Detail oriented
Ability to prioritize workload and multitask
Ability to work well in a fast-paced environment
Must be authorized to work in the United States without visa sponsorship or other employment support
Must currently hold an active State Pharmacy Technician License

Benefits

Comp & perks

Medical Coverage
Dental Coverage
Vision Coverage
401(k) with employer match
Accident and Critical Illness coverage
Company-paid life insurance options
Generous PTO
Paid holidays
Floating holidays
Tuition reimbursement program