HUB PS Case Manager

Orsini - Rare Disease Pharmacy Solutions

. Communicate regularly with patients to assist with manufacturers’ patient support programs .

Posted 11/3/2026full-timeRemote • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care services and customer support for drug products, with a strong understanding of financial assistance programs and insurance processes. Capable of effective communication and collaboration to enhance patient outreach and satisfaction.

Highest-signal resume keywords

Patient Care ServicesCustomer Service ManagementMajor Medical Insurance ExperienceHIPAA Compliance KnowledgeBilingual - Spanish Preferred

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit VerificationPharmacy Benefit KnowledgeHCPCs Codes KnowledgePatient Support ProgramsMedication Administration Scheduling

Soft Skills

Excellent Communication SkillsMultitasking AbilityProblem-Solving SkillsFollow-Up SkillsCustomer Satisfaction Focus

Industry Keywords

Patient Financial Assistance ProgramsPatient EligibilityDrug ProductsPatient OutreachAdherence Calls

About the role

Key responsibilities & impact

Communicate regularly with patients to assist with manufacturers’ patient support programs
Communicate educational information regarding patient support programs
Collaborate with program managers, program liaisons, and other manufacturer-supporting roles
Ensure follow-up communication regarding appointments and medication administration scheduling
Educate eligible patients about possible financial support options
Escalate patient concerns and urgent needs for quick resolution
Support patient outreach, adherence calls, financial support programs, and other communications needed to maintain customer service and satisfaction
Perform other assignments as required by changing manufacturer requirements

Requirements

What you’ll need

1-3 years in patient care services for drug products
1-3 years of understanding, managing, and resolving customer service needs related to a drug product
Able to handle a volume of individual patients for support needs
Experience with Major Medical Insurance
Knowledge of pharmacy benefit
Knowledge of HCPCs codes
Perform benefit verifications through medical and pharmacy benefits
Able to multitask, provide follow-up, and prioritize work based on urgency
Excellent customer service skills for phone interactions
Able to understand manufacturer program requirements including HIPAA, patient eligibility, and business rules of patient financial assistance programs
Able to understand how patients can receive drug products through various channels
Bi-Lingual, Fluent in Spanish preferred but not required
Able to multitask effectively in a fast-paced environment
Must be authorized to work in the United States without visa sponsorship or other employment support

Benefits

Comp & perks

Medical Coverage
Dental Coverage
Vision Coverage
401(k) with employer match
Accident and Critical Illness coverage
Company-paid life insurance options
Generous PTO
Paid holidays and floating holidays
Tuition reimbursement program