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Customer Support Officer, English Speaking
Oryx Group For Food Services. Act as the essential link between clients and the market .
About the role
Key responsibilities & impact- Act as the essential link between clients and the market
- Assist clients by reporting trends and providing market information
- Address client queries regarding trading and available instruments
- Train new clients on company platforms and trading tools
- Explain technical and fundamental analysis to clients
- Provide continuous market updates
- Understand clients’ needs and trading profiles to provide support and guidance
- Maintain in-depth knowledge of financial markets, technically and fundamentally
- Cross-sell company services to improve client outcomes
- Liaise with other departments to escalate and resolve issues and report faults
- Maintain high levels of client acquisition, retention, and reactivation
Requirements
What you’ll need- A minimum of 2 years’ previous experience within the Forex sector
- Fluent in English Language
- Excellent communication and organizational ability
- Ability to work on own initiative, expand and generate business
- Ability to work under pressure
- Comfortable working 18:00–02:00 Cyprus time
- Willingness to work remotely
Benefits
Comp & perks- Competitive Remuneration Package
- Discretionary Performance-based Bonus
- Performance-oriented and rewarding company culture
- Highly Motivated Environment
- Continuous learning, collaboration, and inclusivity
- Opportunities for professional growth and development
- Equal opportunity and fair, transparent compensation practices